You do realize that 30 dollars a month is about a dollar a day right? If you even consider using the support for that price they'll lose money on you. I'd say that you should get your expectations straight, support isn't cheap.
In order to properly calibrate ones' expectations, could you please inform the public what threshold of payment properly entitles one to some form of support? Thank you kindly.
The threshold would logically be somewhere around the mark. This might be 0 or millions of dollars a month. But expecting it to be included and complaining about it when you're purchasing goods for less than a support engineer costs an hour I'd say you should not feel entitled.
Raise the bar of communication a bit please, it's a market with many players, if you don't like the services from Google you take your business elsewhere instead of complaining about unreasonable expectations.