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Launch HN: Onboard (YC W22) – Better customer onboarding and implementation

onboard.io

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Re: Launch HN: Onboard (YC W22) – Better customer onboarding and implementation

#11

Post by jeffepp »

quercusa wrote: post #10

As part of a team going through several overlapping onboardings right now, this is very attractive. However, performance is worrying. It takes almost 4 seconds for the home page to load (on a reload, with almost everything in cache) on FF 97 with Adblock Plus.

Thanks for the feedback. Would really love to hear about what are the challenges with the onboardings you and your team are currently undertaking.

re: the website -- our marketing site and app serve very different purposes, regardless, we are in the process of overhauling our marketing site, so thank you for pointing that out!

Re: Launch HN: Onboard (YC W22) – Better customer onboarding and implementation

#12

Post by quercusa »

jeffepp wrote: post #11
quercusa wrote: post #10

As part of a team going through several overlapping onboardings right now, this is very attractive. However, performance is worrying. It takes almost 4 seconds for the home page to load (on a reload, with almost everything in cache) on FF 97 with Adblock Plus.

Thanks for the feedback. Would really love to hear about what are the challenges with the onboardings you and your team are currently undertaking. re: the website -- our marketing site and app serve very different purposes, regardless, we are in the process of overhauling our marketing site, so thank you for pointing that out!

It's possible that the site is hanging waiting for GTM to load.

Issues: Tracking deliverables across multiple customer divisions, having to go through customer-side project managers who don't understand the questions that are being asked, necessary documents spread all over the place, difficulty in slipping schedules as needed.

Good luck!

Re: Launch HN: Onboard (YC W22) – Better customer onboarding and implementation

#13

Post by jeffepp »

quercusa wrote: post #12
jeffepp wrote: post #11

Earlier quoted context omitted.

Thanks for the feedback. Would really love to hear about what are the challenges with the onboardings you and your team are currently undertaking. re: the website -- our marketing site and app serve very different purposes, regardless, we are in the process of overhauling our marketing site, so thank you for pointing that out!

It's possible that the site is hanging waiting for GTM to load. Issues: Tracking deliverables across multiple customer divisions, having to go through customer-side project managers who don't understand the questions that are being asked, necessary documents spread all over the place, difficulty in slipping schedules as needed. Good luck!

Thank you, super helpful and something we consistently hear (and have 100% dealt with). As you mentioned, all of these lead to delays, frustrations and ultimately under-delivering at a critical step of the customer journey

Really appreciate your comments and feedback, thanks again!

Re: Launch HN: Onboard (YC W22) – Better customer onboarding and implementation

#14

Post by srikrishnan »

jeffepp wrote: post #4
debarshri wrote: post #3

What do you think about https://www.rocketlane.com ?

We think they are solving a similar problem and a rising tide lifts all boats ;) We look forward to competing with them over the next decade to enable companies to onboard customers faster and better than ever before

Look forward to it too! Would love to have folks try out both our tools while they are here.

Since we have attention of folks who want to do better onboarding, some cool resources from us: https://preflight.cx - our community for customer onboarding and implementation folks https://www.rocketlane.com/propel - the first ever conference for customer onboarding

Re: Launch HN: Onboard (YC W22) – Better customer onboarding and implementation

#15

Post by srikrishnan »

quercusa wrote: post #12
jeffepp wrote: post #11

Earlier quoted context omitted.

Thanks for the feedback. Would really love to hear about what are the challenges with the onboardings you and your team are currently undertaking. re: the website -- our marketing site and app serve very different purposes, regardless, we are in the process of overhauling our marketing site, so thank you for pointing that out!

It's possible that the site is hanging waiting for GTM to load. Issues: Tracking deliverables across multiple customer divisions, having to go through customer-side project managers who don't understand the questions that are being asked, necessary documents spread all over the place, difficulty in slipping schedules as needed. Good luck!

No post body was provided.

Re: Launch HN: Onboard (YC W22) – Better customer onboarding and implementation

#17

Post by [deleted] »

srikrishnan wrote: post #15
quercusa wrote: post #12

Earlier quoted context omitted.

It's possible that the site is hanging waiting for GTM to load. Issues: Tracking deliverables across multiple customer divisions, having to go through customer-side project managers who don't understand the questions that are being asked, necessary documents spread all over the place, difficulty in slipping schedules as needed. Good luck!

Quoted post unavailable.

[deleted]

Re: Launch HN: Onboard (YC W22) – Better customer onboarding and implementation

#18

Post by dang »

srikrishnan wrote: post #15
quercusa wrote: post #12

Earlier quoted context omitted.

It's possible that the site is hanging waiting for GTM to load. Issues: Tracking deliverables across multiple customer divisions, having to go through customer-side project managers who don't understand the questions that are being asked, necessary documents spread all over the place, difficulty in slipping schedules as needed. Good luck!

Quoted post unavailable.

You've posted repeatedly like this in this thread. That's not allowed in someone else's launch thread (YC company or otherwise)—it's extremely bad manners. Please stop now.

It's maybe ok to post one comment telling people about your alternative product, depending on how you do that. More than that, it starts to be spamming.

Re: Launch HN: Onboard (YC W22) – Better customer onboarding and implementation

#20

Post by jeffepp »

jrdorn wrote: post #19

Congrats on the launch! Product looks great and there's so much room for improvement when it comes to onboarding.

Thank you, we think so too! Excited to be part of the new startups bringing some innovation to the space!
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