Me over here just happily running my super old but still viable copy of CS6... :|
Adobe tricks users into a 12 month contract
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Re: Adobe tricks users into a 12 month contract
#12I fell for this. When I called adobe to complain the service rep said, in a manner not much polite than this, that "I don't believe you that you didn't know you were signing up for a year".
Looking back, I now see where I agreed, but the manner in which they attempt to deceive you is criminal.
Re: Adobe tricks users into a 12 month contract
#13This isn't a solution and doesn't excuse Adobe's shitty behavior, but I use privacy.com which gives you single-purpose cards. That way, I can just pause the card and subsequent charges will fail. Then let them try to get their money.
Pull-based payments are such a bad idea, implemented even worse. Privacy.com at least gives you per-merchant controls and limits, even though this really should have been a Visa default.
Re: Adobe tricks users into a 12 month contract
#14I've been working at detangling myself from the Adobe lineup of products. I really like (or liked) Adobe AfterEffects, it's been very helpful for me in compositing trailers for my computer game business, but it's totally been replaced by the free version of Davinci Resolve. Which I've also found is an excellent replacement for Adobe Audition, which I was using for editing the Voice Over and raw Sound Effects for, again, my video games.
But I can't see myself escaping from Photoshop anytime in the next couple of years. I have a lot of special export scripts in 'Adobescript' (yuck) that carve up my high res art assets, slice them this way and that, crop, hide/display different groups and export in particular ways. Nothing unusual, it's just a lot of grunt work, but I have it set up so that clicking a button in Photoshop will just Do It All and have it work. It'll take some time to set that all up again in a Photoshop alternative.
The nasty payments stuff detailed in the twitter thread is just the usual Adobe nastiness, some product manager somewhere is trying to juice the numbers.
My own billing experience with Adobe recently was needing to change my account's country from UK to Canada, as I've moved, and the VAT number and sales tax stuff is of course all different. The poor support person I spoke to couldn't fix it for me, they had to have a backend engineer manually change alter a field in a database somewhere - it all sounds like a terrible mess.
Re: Adobe tricks users into a 12 month contract
#15The billing page does say "annual plan, paid monthly" but it is a bit non obvious at first glance. Oddly this seems to be only in the UK version, the US version has a much clearer pricing layout.
Re: Adobe tricks users into a 12 month contract
#16Apropos of nothing, GIMP is pretty darn good, no charge, no subscription. Ditto Darktable, Inkscape et. al.
Krita
Re: Adobe tricks users into a 12 month contract
#17Re: Adobe tricks users into a 12 month contract
#18Adobe, a company of the past, playing tricks because they never will understand - or be - SaaS.
Re: Adobe tricks users into a 12 month contract
#19OT rant: > Ooh, I can scroll. That was not obvious at all. It is if you use a proper browser+OS combo. Why some designers thought it was a good idea to hide the scroll bar in their OS (which some browsers adopt to) is beyond me. It's also an annoyance as a user with a browser that display scrollbars. The amount of random scrollbars appearing because the devs never tested anything but Mac+Chrome is staggering.
> the devs never tested anything but Mac+Chrome
Which Android browsers show scrollbars?
Re: Adobe tricks users into a 12 month contract
#20They got me with this a year ago, and I can't wait to cancel my subscription at the end of this month and hopefully never have to be a customer again :)
Can't people contact their credit card provider to inform it as fraudulent charge?
Given how low they are already stopping, they likely have a dedicated team for chargebacks that will fight tooth and nail to challenge it.
I am currently dealing with a chargeback team for another company, and the amount of time they’ve dedicated into challenging me likely exceeds the chargeback value itself.