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Google Docs Experiencing 404 for "majority" of Users [Fixed 2:46 PM ET]

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Re: Google Docs Experiencing 404 for "majority" of Users [Fixed 2:46 PM ET]

#11
post #4

Earlier quoted context omitted.

I am an engineer for Google Docs. When they say that Docs List is down, they just mean Docs List. It is stated so on the dashboard site. "Affected users will see a 404 when accessing the Google Docs home page. You can access individual documents by clicking on the link in the original sharing email, or if you have saved the URL for that document." All your docs are still accessible.

Your docs are accessible, but you can't get the list, huh? Have you ever heard the joke where the pilot is lost in the fog and yells out "where am I?" to someone on the ground, and they yell back "you're in an airplane"? The pilot goes "ah!" and manages to land successfully despite the fog. Later, at the bar, friends ask how he managed to land it given that response. He just said he got an answer which was totally te…

Ways you can get to a doc without the list:

- Bookmarks

- Recently Visited

- E-mail (which are automatically generated on sharing)

- It could already be open in a browser tab, either on your computer, or someone else's (and a friendly copy+paste of a URL can fix that)

There is clearly a big difference between "totally useless" and this state of affairs. And it's of great value for users to know this. But thanks for your FUD.

Re: Google Docs Experiencing 404 for "majority" of Users [Fixed 2:46 PM ET]

#12
post #4

Earlier quoted context omitted.

I am an engineer for Google Docs. When they say that Docs List is down, they just mean Docs List. It is stated so on the dashboard site. "Affected users will see a 404 when accessing the Google Docs home page. You can access individual documents by clicking on the link in the original sharing email, or if you have saved the URL for that document." All your docs are still accessible.

Your docs are accessible, but you can't get the list, huh? Have you ever heard the joke where the pilot is lost in the fog and yells out "where am I?" to someone on the ground, and they yell back "you're in an airplane"? The pilot goes "ah!" and manages to land successfully despite the fog. Later, at the bar, friends ask how he managed to land it given that response. He just said he got an answer which was totally te…

[deleted]

Re: Google Docs Experiencing 404 for "majority" of Users [Fixed 2:46 PM ET]

#14

Earlier quoted context omitted.

Your docs are accessible, but you can't get the list, huh? Have you ever heard the joke where the pilot is lost in the fog and yells out "where am I?" to someone on the ground, and they yell back "you're in an airplane"? The pilot goes "ah!" and manages to land successfully despite the fog. Later, at the bar, friends ask how he managed to land it given that response. He just said he got an answer which was totally te…

Ways you can get to a doc without the list: - Bookmarks - Recently Visited - E-mail (which are automatically generated on sharing) - It could already be open in a browser tab, either on your computer, or someone else's (and a friendly copy+paste of a URL can fix that) There is clearly a big difference between "totally useless" and this state of affairs. And it's of great value for users to know this. But thanks for y…

Good suggestions, thanks.

Re: Google Docs Experiencing 404 for "majority" of Users [Fixed 2:46 PM ET]

#15
post #6

I have a client who uses google apps for biz. They're a law firm. When docs are gone, productivity is gone. Ouch!

I'm sure they've saved way more time (and money) using Google Docs than this one hour outage of the document dashboard cost them today...

[deleted]

Re: Google Docs Experiencing 404 for "majority" of Users [Fixed 2:46 PM ET]

#16
post #6

I have a client who uses google apps for biz. They're a law firm. When docs are gone, productivity is gone. Ouch!

I'm sure they've saved way more time (and money) using Google Docs than this one hour outage of the document dashboard cost them today...

Right. They definitely have saved a lot of money and increased productivity. No doubt about that. But users quickly forget about all of that when they're dead in the water. Even if there are workarounds available like getting to the document directly via a link, you KNOW some users aren't that savvy (unfortunately, but we've all dealt with them).
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