well their website banned me from viewing it because I use a VPN, so I can't comment on the justice/injustice of their position. My irony sensor went off though.
Stripe banned us for payment disputes but we never had a single dispute
11–20 of 302 posts
Re: Stripe banned us for payment disputes but we never had a single dispute
#12[deleted]
So Justuseapp Banned You for Payment Disputes but You Never had a Dispute?
Re: Stripe banned us for payment disputes but we never had a single dispute
#13How are we a "high risk" merchant when our business is not different from Truebill.com (subscription tracking) and Ramp Inc (spend management) a company Stripe recently invested in? The cynical me says there is your answer right there. You are a bit to close to something Stripe invested in, or at least close enough to something they will offer as a service soon.
It makes sense. They (stripe) want to get the biggest part of a cake and destroy small businesses. Such morones.
Re: Stripe banned us for payment disputes but we never had a single dispute
#14I guess stripe wasn't kidding when they said they would disrupt online payments. On a more serious note; How much further is society going to allow this kind of thing? Hiding behind templated e-mails without any explanation. Disrupting people's lives who become collateral damage with no way out.
For as long as it permits companies to hire fallible humans and to write machine learning models with false positive rates.
Re: Stripe banned us for payment disputes but we never had a single dispute
#15My SaaS business serves corporate law firms and investment banks that invest in large corporate bankruptcies (think Hertz). When I launched, I first applied for a merchant license from Stripe, and was quickly denied by an automated system, citing violation of TOS (no reference to what violation). But given there are a ton of alternatives, I just used Braintree instead and it's been a great experience so far.
Re: Stripe banned us for payment disputes but we never had a single dispute
#16I think all payment processors grow until they hit scale and become paypal. This may be because at that scale they hit new regulations, or have to manage their customers as aggressively as paypal.
As you scale, your probability that you will
1. Deal with bad actors
2. Misjudge an honest actor as a bad actor
both approach 1.
To make a general statement about Stripe, we'd need a broader statistical analysis rather than a single anecdote.
Re: Stripe banned us for payment disputes but we never had a single dispute
#17I really feel for the author. We had once decided to participate in Stripe's Identity Verification beta. After submitting the form to request participation, Stripe's system locked our account pending verification.
We were fortunate in that we had a backup payment gateway integration "just in case", because otherwise we would have been completely unable to accept any payments at all for a full week.
That week was still extremely stressful. They offered no explanation or reason for putting our entire business on hold.
Re: Stripe banned us for payment disputes but we never had a single dispute
#18Stripe is totally weak. I really hope you will fix it soon and never use stripe anymore. There are hundreds of reliable services
We literally don't have the resources to do so at this point.
Who wants to bet there was an engineer who pointed out all of the risks way earlier at the company and whose concerns were promptly dismissed....
Re: Stripe banned us for payment disputes but we never had a single dispute
#19Stripe is totally weak. I really hope you will fix it soon and never use stripe anymore. There are hundreds of reliable services
We literally don't have the resources to do so at this point.
Maybe if you can create a donation for that that would work. I would be really glad if you create a donation to use that money for better payment provider than stripe
Re: Stripe banned us for payment disputes but we never had a single dispute
#20If I understand correctly you use Stripe Issuing to give people cards that they can then spend with in a way that you control? How do people recharge their Justuseapp cards? You charge their real card and credit their virtual ones? And if one of the apps being used makes a unauthorised charge do you then raise a dispute on behalf of the customer?
I'm not trying to apologise for Stripe, I'm trying to see what's special about this financial arrangement. It's obviously not a SaaS nor are you selling anything physical.