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The dark patterns of Network Solutions

coywolf.news

11–20 of 30 posts

Re: The dark patterns of Network Solutions

#11
NetworkSolutions has an interesting history of having been fortunate enough to be issued a monopoly by the US Government in the early days of the internet. This placed them firmly into the defense industrial complex, and for a time they were a subsidiary of major defense contractor SAIC/Leidos. Ultimately, though, NS cranked up rates so high that complaints from industry were a big factor in precipitating the formation of ICANN. NS reacted to the loss of their monopoly by going almost comically far in the direction of the villain, and has spent the better part of 30 years desperately trying to entrap their customers due to their general failure to innovate.

Of course that's a very critical take on the company, but I don't think I'm anywhere near alone in finding it frankly astounding that NetworkSolutions still exists as a major concern. The writing was on the wall for NetworkSolutions, as far as technical leadership, by the time they went public. Despite this investors have seen them as a milkable cow and the cash grab continues to the present.

Re: The dark patterns of Network Solutions

#13
post #4

They've been like this as long as I can remember. Whenever we onboarded a new customer in IT one of the first things we'd do is transfer their domains off Network Solutions, even Godaddy was never that bad. I would pressure Snapnames to partner with a less trash company.

> I would pressure Snapnames to partner with a less trash company.

SnapNames and Network Solutions are sister companies, owned by web.com

Re: The dark patterns of Network Solutions

#14
post #5

Their admin interface have popup advertising. If you want to edit your DNS records you have to click on « advanced DNS settings » and then you are redirected each times to an intermediate page with a popup to subscribe to some of their antimalware stuff.

It sounds like some evil MBAs have taken over the company, and decided to monetize each and every customer interaction, including access to your inbox.

If they did, they did so like 15 years ago, Network Solutions have been scummy for a long time.

Re: The dark patterns of Network Solutions

#15
My first thought was "which PE firm acquired Network Solutions and caused this?" So I looked it up and indeed its parent company is owned by Siris Capital Group which is in their own words: "a private equity firm that invests in mission-critical, mature tech & telecom businesses at strategic crossroads." translation: Buys struggling businesses that have locked in clients to squeeze every last penny of profits out of them.

Re: The dark patterns of Network Solutions

#16
post #5

Their admin interface have popup advertising. If you want to edit your DNS records you have to click on « advanced DNS settings » and then you are redirected each times to an intermediate page with a popup to subscribe to some of their antimalware stuff.

It sounds like some evil MBAs have taken over the company, and decided to monetize each and every customer interaction, including access to your inbox.

In 2011, Network Solutions was acquired by Web.com, from Verisign. Things got much worse.

Re: The dark patterns of Network Solutions

#17
post #13
post #4

They've been like this as long as I can remember. Whenever we onboarded a new customer in IT one of the first things we'd do is transfer their domains off Network Solutions, even Godaddy was never that bad. I would pressure Snapnames to partner with a less trash company.

> I would pressure Snapnames to partner with a less trash company. SnapNames and Network Solutions are sister companies, owned by web.com

Ah, web.com. That explains it.

Re: The dark patterns of Network Solutions

#18
All of this is really offensive, and doesn't match my previous impression of Network Solutions as a business.

They have lost a lot of respect from me, based on this article. I won't be doing business with them ever again.

Re: The dark patterns of Network Solutions

#20
Not sure if this is still true but in the early 2010s I documented several scenarios where searching for a domain on network solutions (but not purchasing) resulted in it getting automatically purchased and parked with network solutions, with a list price of $500.
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