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FB users buying Oculus VR headsets to get customer service prioritization

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Re: FB users buying Oculus VR headsets to get customer service prioritization

#11

Post by renewiltord »

0des wrote: post #10
jeremyis wrote: post #6

Earlier quoted context omitted.

This recall is only for the foam face insert. It's removable and probably very inexpensive to make / replace. Oculus is sending free replacements to folks. I am an avid Quest 2 user since ~October. I play Population:one and _love_ it. It's a team-based Battle Royale. I am just blown away by how much fun and social it is. It's been a godsend during the pandemic. The Quest 2 is only $300 - I strongly recommend it!

Does this model require an FB account to be used as intended?

I believe so. It is required by them for store purchases.

Re: FB users buying Oculus VR headsets to get customer service prioritization

#12

Post by ilamont »

Before going to extremes, many hacking victims try the usual routes to get customer service but quickly find out it seems impossible to reach someone at Facebook to help fix the problem.

Same story with AI lockouts at Google. Even if you do have access to "someone at Google" good luck getting a clear answer of what happened or how to fix the issue.

Re: FB users buying Oculus VR headsets to get customer service prioritization

#13

Post by ct520 »

0des wrote: post #10
jeremyis wrote: post #6

Earlier quoted context omitted.

This recall is only for the foam face insert. It's removable and probably very inexpensive to make / replace. Oculus is sending free replacements to folks. I am an avid Quest 2 user since ~October. I play Population:one and _love_ it. It's a team-based Battle Royale. I am just blown away by how much fun and social it is. It's been a godsend during the pandemic. The Quest 2 is only $300 - I strongly recommend it!

Does this model require an FB account to be used as intended?

Yes

Re: FB users buying Oculus VR headsets to get customer service prioritization

#17

Post by AussieWog93 »

tolbish wrote: post #16
onelovetwo wrote: post #14

people who pay for a product get customer service prioritization over those who pay nothing, who woulda thought.

Edit: free version mentioned in TFA

It's in the article. (Free) FB users locked out of their accounts are buying Oculus just to get access to FB support.

Re: FB users buying Oculus VR headsets to get customer service prioritization

#18

Post by rychco »

0des wrote: post #10
jeremyis wrote: post #6

Earlier quoted context omitted.

This recall is only for the foam face insert. It's removable and probably very inexpensive to make / replace. Oculus is sending free replacements to folks. I am an avid Quest 2 user since ~October. I play Population:one and _love_ it. It's a team-based Battle Royale. I am just blown away by how much fun and social it is. It's been a godsend during the pandemic. The Quest 2 is only $300 - I strongly recommend it!

Does this model require an FB account to be used as intended?

Yes, so it should absolutely be avoided at all costs.

Re: FB users buying Oculus VR headsets to get customer service prioritization

#19

Post by MathYouF »

jrm4 wrote: post #9

Microsoft saw the concept of touchscreens and bought out "Surface" around 2003ish; and as a result, we didn't get widespread touchscreens until about a decade or so later. FB buying Oculus feels exactly like that for VR.

This is more of an alternative statement for anyone interested since your statement didn't give anything concrete.

Oculus is far far ahead of where any VR developers thought it would be in 2021. In January of 2019 the Rift was still running on cables connected to a $2000 laptop and confined to a 5x5ft square play area with 7 foot tall poles holding scanners on each corner,also plugged into the same computer. If you wanted to experience VR, you had to have all those things and set them up.

Now for $300 I can (and have) experience VR on a beach with no Internet or electricity for a couple hours.

The opinion of most VR developers I know is that Facebook have unequivocally advanced VR headset progression more than any other company and better than we couldve ever hoped.

Re: FB users buying Oculus VR headsets to get customer service prioritization

#20

Post by seumars »

jrm4 wrote: post #9

Microsoft saw the concept of touchscreens and bought out "Surface" around 2003ish; and as a result, we didn't get widespread touchscreens until about a decade or so later. FB buying Oculus feels exactly like that for VR.

Because Microsoft slowed down the development of tablets? Sorry, I’m not familiar with the story of the Surface
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