We use Xero for all of our accounting but what has always shocked/surprised me is that their backup/export facilities are so poor. We have all the source data so it's not a disaster if Xero loses data, but we would pay double or triple to have a monthly data dump a la Slack.
All Xero services facing major outage
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Re: All Xero services facing major outage
#12Interesting that their competitor Sage is having almost exactly the same outage, which started at roughly the same time: https://status.sage.com/ Although, I prefer Xero's status update to Sage's at this point: I don't think it's appropriate to claim all your other services are "operational" if you can't log in to any of them!
In Sage's case, they're having an Identity outage and Xero have their own identity setup internally (ie; not dependent on any external services) so it'll be purely coincidental.
Re: All Xero services facing major outage
#13As an ex-Xero employee, I just had to blink twice seeing this trending on Hacker News. For context, Xero is primarily huge in New Zealand and Australia with a large UK chunk but not much presence in the US. While I shouldn't say too much, I'm sure the incident history speaks for itself that this isn't unheard of :) https://status.xero.com/history Arguably underreported I might think considering the userbase however
Admittedly, this incident is probably a pretty big one since it was acknowledged on their Twitter account. They'll mention it in response to customers but you only see an actual broadcast to followers when something is really on fire. I hope the responders at least get a bit of sleep (it's currently 11pm here in NZ and the HQ is in Wellington, New Zealand)
Re: All Xero services facing major outage
#143 hours down so far and no notification on the login page, no explanation in the status to say they have diagnosed the issue and no eta for a fix is very very poor for a service of this type. Particularly annoying as I have an invoice to create.
Re: All Xero services facing major outage
#15Xero has about 60% of the SME market in Oz.
Xero doesn’t let you export or backup your data. One Kiwi company does auto Xero backup (Control-C) but their interface is super clunky - I know they are trying to fix their stuff though but the backup service provided is for use in emergency only.
Each time I see an outage at Xero, and they are getting more and more lately, my heart stops.
I fear one day I’ll wake up and my business won’t work.
Still - for SME’s, the alternatives are sparse.
I wish they offered offline and backup.
I wish they had a competitor with similar pricing and features that offered backup.
Re: All Xero services facing major outage
#163 hours down so far and no notification on the login page, no explanation in the status to say they have diagnosed the issue and no eta for a fix is very very poor for a service of this type. Particularly annoying as I have an invoice to create.
Xero aren’t exactly well known for their customer support. :-)
Re: All Xero services facing major outage
#17Xero is miles away superior to qbo but only because qbo is such an atrocious product.
Qbo does seem to have reachable customer service but only does so because their platform is so unreliable and riddled with errors.
That being said this is the 1st time i hear of a major xero disruption.
There's nothing else out there to compete with either of them unfortunately.
Re: All Xero services facing major outage
#18Xero has about 60% of the SME market in Oz. Xero doesn’t let you export or backup your data. One Kiwi company does auto Xero backup (Control-C) but their interface is super clunky - I know they are trying to fix their stuff though but the backup service provided is for use in emergency only. Each time I see an outage at Xero, and they are getting more and more lately, my heart stops. I fear one day I’ll wake up and m…
What’s a backup going to do? It’s not as if a database backup would enable business to continue the next day. For a data model the size of Xero, the logic of the application is inherently tied to the data.
Re: All Xero services facing major outage
#19Apparently, Xero is an online accouting SaaS. Never heard of it before.
Canada checking in.
Re: All Xero services facing major outage
#20As an ex-Xero employee, I just had to blink twice seeing this trending on Hacker News. For context, Xero is primarily huge in New Zealand and Australia with a large UK chunk but not much presence in the US. While I shouldn't say too much, I'm sure the incident history speaks for itself that this isn't unheard of :) https://status.xero.com/history Arguably underreported I might think considering the userbase however
Can you shed any light on what the codebase is like?
Using it feels like there are two seperate templating libraries and apps that are serving different routes. Is there any truth to this?