11–20 of 258 posts
Google has a support problem. I'm amazed after almost a decade of offering services like email and advertising, they still haven't done anything to develop a reasonable support system for customers to address issues like this. Maybe they have a few open lines with their top 1% of customers but the attitude that "it's free, you are a meaningless statistic in our giant revenue stream so too bad" for the rest of their c…
I use Backupify to at least maintain a copy of everything with a second, separate service, just in case. It's free at my volumes, and I think a prudent idea for those of us with everything in "the cloud".
Google has a support problem. I'm amazed after almost a decade of offering services like email and advertising, they still haven't done anything to develop a reasonable support system for customers to address issues like this. Maybe they have a few open lines with their top 1% of customers but the attitude that "it's free, you are a meaningless statistic in our giant revenue stream so too bad" for the rest of their c…
When I was spending a few million a year on AdWords, guess who had a direct line to Google, both via email and on the phone? I could talk to those guys whenever I wanted about campaigns, get advice on improving my keyword mix, budgeting strategies, any of that stuff.
From this business' point of view, individuals just don't matter. You could piss off hundreds or thousands of them and not make any dent on the bottom line, since they're not the ones who put money into Google's pockets and they're easily replaced.
The incentives are lined up in ways that, for the most part, work fine, but if you expect Google to care about you at the scale they operate, with the business mix they currently enjoy, you'd better be on the advertiser side of the equation.
Google has a support problem. I'm amazed after almost a decade of offering services like email and advertising, they still haven't done anything to develop a reasonable support system for customers to address issues like this. Maybe they have a few open lines with their top 1% of customers but the attitude that "it's free, you are a meaningless statistic in our giant revenue stream so too bad" for the rest of their c…
Google+ makes getting backup of all your data really easy ( https://www.google.com/takeout/ ). I'm really worried about Google horror stories but I like using their services, so I'll just settle with doing regular backups.
I use Backupify to at least maintain a copy of everything with a second, separate service, just in case. It's free at my volumes, and I think a prudent idea for those of us with everything in "the cloud".
Google has a support problem. I'm amazed after almost a decade of offering services like email and advertising, they still haven't done anything to develop a reasonable support system for customers to address issues like this. Maybe they have a few open lines with their top 1% of customers but the attitude that "it's free, you are a meaningless statistic in our giant revenue stream so too bad" for the rest of their c…
Google+ makes getting backup of all your data really easy ( https://www.google.com/takeout/ ). I'm really worried about Google horror stories but I like using their services, so I'll just settle with doing regular backups.
Google+ makes getting backup of all your data really easy ( https://www.google.com/takeout/ ). I'm really worried about Google horror stories but I like using their services, so I'll just settle with doing regular backups.
Sounds like a great service. Then I went to use it... it doesn't backup email?! I got my contacts and some random stuff that I didn't know I had (and don't care about). But where's my couple of gigs of email? Is there a different service for that?
Google+ makes getting backup of all your data really easy ( https://www.google.com/takeout/ ). I'm really worried about Google horror stories but I like using their services, so I'll just settle with doing regular backups.
Sounds like a great service. Then I went to use it... it doesn't backup email?! I got my contacts and some random stuff that I didn't know I had (and don't care about). But where's my couple of gigs of email? Is there a different service for that?