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The coupon code is a slap in the face (2013)

justinjackson.ca

11–20 of 33 posts

Re: The coupon code is a slap in the face (2013)

#11
post #3

After reading this article I clicked the “discuss on hacker news” link. It led me to this thread [0] with ample discussion. [0] https://news.ycombinator.com/item?id=6205540

Thanks for linking to the original thread. The top comment was a great reminder that the internet is filled with different types of people.

Re: The coupon code is a slap in the face (2013)

#12
Uber Eats has been spamming my email with coupon codes for a while so I decided to try it. A one time half-off an order seems like a good enough deal for me to get past the annoying marketing.

After filling in my order and trying the coupon code, I was rudely told that my account wasn't allowed to use coupon codes. Not that there was an unspecific error or anything, they must have specifically coded this path in. Afterwards, I tried the same thing with my girlfriend's coupon code (also rudely spammed) and another account, and no cigar.

Why spam me with coupon codes that I can't use? Was their strategy really as crude as "maybe he'll be hungry enough to not care about the extra cash we are going to charge him after all"? I've sworn off Uber Eats completely now, pulling such a bait-and-switch is unacceptable.

Re: The coupon code is a slap in the face (2013)

#14

Uber Eats has been spamming my email with coupon codes for a while so I decided to try it. A one time half-off an order seems like a good enough deal for me to get past the annoying marketing. After filling in my order and trying the coupon code, I was rudely told that my account wasn't allowed to use coupon codes. Not that there was an unspecific error or anything, they must have specifically coded this path in. Aft…

Uber has an history of using despicable approaches against competition, workers and users... You just experienced the last one.

Re: The coupon code is a slap in the face (2013)

#15

It seems like it would be better to take a play from the brick&mortar retailers playbook. Just always have things on sale. People flock to sales tags. Even if the "sales" price is the normal price, as long as there is a higher prices slashed out and a new price matching the % on the sales tag, then most people just accept they are getting a deal.

In the UK you are not allowed to do this, goods must have been on sale at the higher price for some period of time. Discount codes have been employed as a way around this since there are no rules to how these are used. So they have a 'sale' every so often and then everything is full price but with a discount code instead.

I did actually do some work with one of these merchants for a time. As it turned out, their honesty regarding pricing was about the same as their business ethics in general. As a consequence, the relationship soon came to an end.

Re: The coupon code is a slap in the face (2013)

#16
post #14

Uber Eats has been spamming my email with coupon codes for a while so I decided to try it. A one time half-off an order seems like a good enough deal for me to get past the annoying marketing. After filling in my order and trying the coupon code, I was rudely told that my account wasn't allowed to use coupon codes. Not that there was an unspecific error or anything, they must have specifically coded this path in. Aft…

Uber has an history of using despicable approaches against competition, workers and users... You just experienced the last one.

another one (it won't be the last)

Re: The coupon code is a slap in the face (2013)

#17

Uber Eats has been spamming my email with coupon codes for a while so I decided to try it. A one time half-off an order seems like a good enough deal for me to get past the annoying marketing. After filling in my order and trying the coupon code, I was rudely told that my account wasn't allowed to use coupon codes. Not that there was an unspecific error or anything, they must have specifically coded this path in. Aft…

DoorDash sent me banner notifications with coupon codes, lucrative ones like 50% off. When you click the banner the code disappears. So next time I memorize the code, press the banner, create an order, enter the code -- and it's invalid. I immediately uninstalled the app.

Re: The coupon code is a slap in the face (2013)

#18

Uber Eats has been spamming my email with coupon codes for a while so I decided to try it. A one time half-off an order seems like a good enough deal for me to get past the annoying marketing. After filling in my order and trying the coupon code, I was rudely told that my account wasn't allowed to use coupon codes. Not that there was an unspecific error or anything, they must have specifically coded this path in. Aft…

Uber Eats keeps sending me a notification on my phone to use the app to order alcohol. But whenever I look at what the stores are offering, the alcohol is always unavailable.

Re: The coupon code is a slap in the face (2013)

#19

Uber Eats has been spamming my email with coupon codes for a while so I decided to try it. A one time half-off an order seems like a good enough deal for me to get past the annoying marketing. After filling in my order and trying the coupon code, I was rudely told that my account wasn't allowed to use coupon codes. Not that there was an unspecific error or anything, they must have specifically coded this path in. Aft…

I've had this experience, all that it's taught me is that Ubereats marketing is primarily just spam.

So I pretty much just assume that they're marketing department doesn't speak for them.

I mean what else am I supposed to think? The app works, it's not the best, I tend to prefer other choices before them, but I just don't pay any attention to their messaging whatsoever.

Re: The coupon code is a slap in the face (2013)

#20
post #14

Uber Eats has been spamming my email with coupon codes for a while so I decided to try it. A one time half-off an order seems like a good enough deal for me to get past the annoying marketing. After filling in my order and trying the coupon code, I was rudely told that my account wasn't allowed to use coupon codes. Not that there was an unspecific error or anything, they must have specifically coded this path in. Aft…

Uber has an history of using despicable approaches against competition, workers and users... You just experienced the last one.

I had something like 4 out of 7 orders with UberEats go undelivered. They take the order, make the restaurant prepare the food, and then it sits there because the app took the order even though a driver wouldn't be available.

This was quite the experience with hungry kids waiting for their food at least 2 of the times. One of the times, the online support told me they'd refund the order, then I accidentally hit the "cancel order" button a few seconds later and they charged me the full amount because they said I cancelled too late. I literally sent screenshots of the chat to email support and their support on Twitter and got the same canned response about canceling too late, with no acknowledgement of the screen shots.

I ended up finding some U.S.-based higher-level support email and they finally refunded the order (and even called me to confirm). That was pretty much the end of my time with UberEats. DoorDash has never failed to deliver an order and seems fine to just limit selection to orders that can actually be connected with a driver.

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