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Show HN: Open-source conversational platform and unified messaging APIs

airy.co

11–20 of 40 posts

Re: Show HN: Open-source conversational platform and unified messaging APIs

#11

> Airy Enterprise > * E2E Encryption & Storage This worries me, I believe it's unethical and irresponsible to pay-wall privacy features. We live in a world where companies and governments are actively spying and harming those under them.

Hi renrutal, Pascal from Airy here. Encryption is a very important topic for us. Since in all our versions all of the data resides in Apache Kafka and is only exposed via Kafka Streams Apps we are able to take advantage of Kafkas SSL encryption. For encryption-at-rest we use our cloud providers disk encryption. We also support Open ID Connect as an identity layer so we can focus on improving our platform and be assured that our authentication is always up to date and secure. You raise a good point though and we will continue innovating to make encryption accessible to everyone.

Re: Show HN: Open-source conversational platform and unified messaging APIs

#12
post #9

Go compare with https://mixin.one/messenger ?

Airy is a conversational platform, built mostly for businesses: most enterprises have a variety of conversational apps and channels they support (from Facebook Messenger & Instagram for Customer Service to their own livechat for sales, etc). Airy helps these businesses bundle these channels, store the conversations and power the different usecases.

It looks like Mixin is an open source cryptocurrency wallet that also has peer to peer chat and a desktop version. So the only common points I see is that both projects are Open Source and use chat as an interface.

Re: Show HN: Open-source conversational platform and unified messaging APIs

#13

Hey HN! After four years of development, we are happy to share Airy with you. Airy is an Open Source Conversational Platform to store, structure and utilize conversational data in a secure and privacy-compliant way. With Airy, you can integrate with Conversational AI like Rasa to train smarter models based on actual conversations. You can host your own open source messaging API to enable your developers to build conv…

Any plans to integrate with Teams?

Re: Show HN: Open-source conversational platform and unified messaging APIs

#14

> Airy Enterprise > * E2E Encryption & Storage This worries me, I believe it's unethical and irresponsible to pay-wall privacy features. We live in a world where companies and governments are actively spying and harming those under them.

Hi renrutal, Steffen from Airy here. Thanks for your remark and I couldn't agree more with you which is why we don't pay-wall privacy features. Actually, nothing stops you from turning on encryption also in the open source version of Airy as Pascal pointed out above.

The topic you mentioned above comes from our pricing page for the Airy Enterprise Edition and is about an additional (!) and fully optional conversational data store for archiving conversations and to provide for conversational analytics use cases. We currently only offer this additional streaming option for enterprise customers with large amounts of conversational data by leveraging data lakes on economic cloud storage solutions like AWS S3. We strongly recommend to activate server-side encryption for this storage option.

Here's a blog post we wrote about the relevant topic of utilizing data lakes as a long-term solution to store conversational data: https://blog.airy.co/introducing-data-lakes-for-conversation...

If you have further suggestions how to improve privacy features in the interest of all users, we are of course happy to discuss them.

Re: Show HN: Open-source conversational platform and unified messaging APIs

#16
post #8

How do you compare with https://matrix.org/ ?

We love Matrix for their big vision to build an open network for secure, decentralized communication.

Airy has a more centralized approach from the perspective of a single organization. We want to give organizations an easy way to access all conversational data across their entire organization in a structured form and help them to utilize it, e.g. to train smarter machine learning models in the interest of their customers.

This is reflected in our mission of structuring the world's conversational data to power the future of customer experiences.

Re: Show HN: Open-source conversational platform and unified messaging APIs

#17
In my previous job I was the lead engineer of the MessengerPeople Unified Messaging API, so congrats, this looks awesome! :)

I wonder how you solved media files and attachments? I remember having major headaches around transporting, storing and retrieving media files for different messaging backends, especially WhatsApp and Telegram.

Also, any plans to support WhatsApp Business containers directly?

Re: Show HN: Open-source conversational platform and unified messaging APIs

#18

With every messaging and conversational product I fear that the pricing is volume based, the more conversations, the more you pay. How does Airy handle pricing?

Thank you for that question, michaelagustin. You are right: most popular SaaS tools in the conversational space are indeed priced per volume, usually per message or per (active) conversation.

As communication is core to every business, we strongly believe every company should own their conversations and utilize their conversational data in the best possible way, taking the interest and privacy of their customers into consideration.

We believe there is a unique opportunity now in the market to create an open source conversational stack and we would like to contribute to it with something we are good at and have a lot of experience in. Our goal is to create an open standard for the processing and storing of conversational data which is why we went open source.

This situation is perfectly suited from our perspective for an open core pricing model where we will continue to give away our Airy open source core platform for free under an Apache 2.0 license and sell additional enterprise licenses for optional features like advanced routing capabilities, team management, advanced storage and analytics solutions on top to enterprises that have additional requirements and more organizational complexity to deal with. Enterprises can run Airy Core + Airy Enterprise in their own private cloud or even on premise for privacy sensitive industries like banking, insurance or healthcare.

For business teams that want the full power of a conversational platform like Airy, but can't or don't want to dedicate engineering resources on their end, we also offer a fully managed Airy Cloud solution on the side. Because each Airy instance is fully independent, we can even offer this service in any region in case the relevant customer has preferences e.g. to store their conversational data exclusively in the EU or in a specific country or data center.

Re: Show HN: Open-source conversational platform and unified messaging APIs

#19

Hey HN! After four years of development, we are happy to share Airy with you. Airy is an Open Source Conversational Platform to store, structure and utilize conversational data in a secure and privacy-compliant way. With Airy, you can integrate with Conversational AI like Rasa to train smarter models based on actual conversations. You can host your own open source messaging API to enable your developers to build conv…

Hi, looks very promising. I would totally consider switching to this streamlined approach to business conversations. However, I don't see any mention of email. Email is IMHO vital for any service that wishes to 'integrate' the full company conversation stack. Do you plan on adding additional integrations?
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