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Tell HN: Mailgun disabled our domain without notice

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Re: Tell HN: Mailgun disabled our domain without notice

#12
That sucks. Like you said already, especially the communication and handling of the situation. Although it is really hard for email services to keep spam outside and their services healthy (stay off spam/deny lists).

MailChimp has been working for me pretty well in the past. They have transactional emails too, this used to be a separate service called Mandrill: https://mailchimp.com/features/transactional-email/

Currently I am trying out Sendgrid, which is now owned by Twilio. For the other Twilio services they are always clear in communication with great guides for everything. This seems to be the case for Sendgrid as well (so far): https://www.twilio.com/sendgrid/email-api (little plus, they have Azure Functions integrations)

Re: Tell HN: Mailgun disabled our domain without notice

#16
We had a similar issue and ended up sticking with Mailgun but going with one of their larger contract plans which also gave us access to one of their Technical Account Managers. He's been fantastic, and helped us mitigate some of the issues we were running into. (It also ended up being a better value for the volume we were doing monthly.)

You can also configure their web hooks to report complaints back to you in near real-time: https://documentation.mailgun.com/en/latest/user_manual.html...

Re: Tell HN: Mailgun disabled our domain without notice

#17

> We now think (but guessing) our own users were complaining about contact form message spam getting through (as it seems google v2 recaptcha is easily spammed these days). Interesting. Could you elaborate how your users can get spammed this way?

We have a sass service where many of our clients have a public facing 'website' where they have a contact form for their visitors. We have google captcha v2 on that form, which is easily bypassed. So spammers are submitting the form bypassing the captcha with typical form spam. We send all of the contact messages to our users via Mailgun as a 'new contact message.' Our users get these spam messages not really realizing they are from their own sites (as they just see the spam in the email) and flag/mark them all as such.
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