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Adobe charges subscription cancellation fee

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Re: Adobe charges subscription cancellation fee

#11
post #6

When you sign up you agree to the fee being broken up in installments. I think they have spelled it out pretty clearly, actually one could consider it ‘free’ financing in a sense. While I don’t like what they have done I don’t see what the big deal is with it.

It’s not clear. I went to sign up once and was looking for text like this and could not find it. I didn’t sign up because everyone says it’s impossible to cancel later, and I was worried I missed something in the terms

Re: Adobe charges subscription cancellation fee

#12

Ontop of all this, when trying to uninstall Adobe products through Windows' Add or Remove Programs, you need to create/ login with an online account. Adobe is literally the scummiest company ever.

Difficult to imagine they're worse than Oracle.

Re: Adobe charges subscription cancellation fee

#14
This is why you ALWAYS use a Privacy.com (or similar) virtual credit card with limited access to your bank account. It's the same as creating a separation between your API layer and DB layer. They shouldn't have unmitigated access.

Anytime I start a trial, or pay for a service provider with a high likelihood of screwing me over—Privacy.com virtual card.

Re: Adobe charges subscription cancellation fee

#15

Ontop of all this, when trying to uninstall Adobe products through Windows' Add or Remove Programs, you need to create/ login with an online account. Adobe is literally the scummiest company ever.

This reminds me of old school newspaper subscriptions and the games they used (and still may) use to retain (ransom) customers.

Re: Adobe charges subscription cancellation fee

#16
I tried to cancel my subscription six months in advance of the termination date, and they refused to cancel it, saying I would have to call up the month before it was due to expire.

In the interim I misplaced my credit card and had to cancel it - my adobe account subscription was automatically suspended when the payments didn't go through and I never heard another word from them (I deleted my adobe account just to be safe...).

For an unexpectedly joyous role-model, Microsoft Office subscription plans are delightfully drop-in/drop-out - I've done several one-month office subscriptions to do stuff in excel.

Re: Adobe charges subscription cancellation fee

#17
post #6

When you sign up you agree to the fee being broken up in installments. I think they have spelled it out pretty clearly, actually one could consider it ‘free’ financing in a sense. While I don’t like what they have done I don’t see what the big deal is with it.

It seems like even the original post isn't suggesting that what they are doing is illegal, just scummy. I think it straddles the line of false advertising since it is pretty clear by looking at the market of subscriptions that there is a decent premium for a monthly vs. a yearly subscription.

As a point of reference, World of Warcraft offers about a 10% discount for their 6 month subscription plan compared to the month to month plan. Additionally, they have pretty consistently offered one free item from the store (which they choose) for players on the 6 month plan. The last such item was a mount which must otherwise be purchased for $25 (obviously the true value to 6 month subscribers is lower than $25 due to bundling and since subscribers don't get to choose which item they receive).

Re: Adobe charges subscription cancellation fee

#18
Adobe is losing out to more modern tools like Canva and Figma that better serve clients and don't charge an arm and a leg.

This is the kind of behavior you see with ossified or dying companies that no longer innovate.

- Informercial "Jelly of the month"-type memberships

- Gyms

- Comcast

Adobe is toast. I'm going to look into more metrics and consider shorting it.

Re: Adobe charges subscription cancellation fee

#19

I was hit with this last year while struggling for funds. Upon seeing the cancellation fee, I simply reported my credit card lost, changed the contact details on my adobe account, and then just left the account to rot. Adobe will never see another dime from me.

FYI, this isn't always bulletproof. I got a new card number from my bank a couple years ago and was still charged for a subscription I had set up prior to that. I know the company involved wasn't doing anything shady because I run the company. I emailed Stripe (my payment processor) to find out how my subscription had migrated to the new card and they said that the feature had been added some time back. So even if yo…

If you report your card lost/stolen, then there is no way anyone should ever be able to charge it again.

Did you report your old card lost or did they issue a new one because it expired/etc?

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