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Protonmail was down

protonstatus.com

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Re: Protonmail was down

#11

Post by ternaryoperator »

marcusfrex wrote: post #5

It is not for a few minutes but it had been nearly an hour. Seriously considering to switch to another provider. Damn!!

If an hour's downtime would make you 'seriously consider' switching, I doubt you will find any service that meets your requirements. You're asking for 99.96% uptime. I don't think any email provider will guarantee you that.

Re: Protonmail was down

#12

Post by detaro »

hugofloss wrote: post #6

It seems to be related to a database intervention, but can anyone shed some light on how this results in outages in both incoming and outgoing mail servers?

database has user accounts, email server needs to lookup user account information of some kind to handle mail and can't would be the most straight-forward assumption.

Re: Protonmail was down

#15

Post by sammorrowdrums »

Great timing /s. I switched to PM on Friday.

I love the combination of features though. I pay for pro so I get catch-all email on custom domains. Really helps to see who sells your info and secure storage and no advertising with good web-mail client are obviously major selling points too.

I wish them luck resolving the situation.

Re: Protonmail was down

#17

Post by RL_Quine »

aero-glide2 wrote: post #14

Will I still receive emails sent during this period? Was supposed to receive an important one.

Email are in general retried for a short while if delivery fails. Earlier the SMTP server was responding:

    550 5.5.1 Protocol error
As of now the socket is timing out, so no mail can be delivered at all. Most services will retry this later on if possible, perhaps hours or days into the future so long as the response is not a permanent failure message.

Re: Protonmail was down

#18

Post by wwn_se »

ternaryoperator wrote: post #11
marcusfrex wrote: post #5

It is not for a few minutes but it had been nearly an hour. Seriously considering to switch to another provider. Damn!!

If an hour's downtime would make you 'seriously consider' switching, I doubt you will find any service that meets your requirements. You're asking for 99.96% uptime. I don't think any email provider will guarantee you that.

Well gmail has 99.987% currently but only 99.9% is promised according to SLA.

https://support.google.com/googlecloud/answer/6056635?hl=en#...

Re: Protonmail was down

#19

Post by kylehotchkiss »

sammorrowdrums wrote: post #15

Great timing /s. I switched to PM on Friday. I love the combination of features though. I pay for pro so I get catch-all email on custom domains. Really helps to see who sells your info and secure storage and no advertising with good web-mail client are obviously major selling points too. I wish them luck resolving the situation.

I've been with Protonmail a long time and never encountered anything like this. They'll get it figured out and prevent it from happening again. Once this is over, I'm confident the other parts of your experience with them will be good.

Protip: if you're on a Mac, the ProtonMail bridge is a nice utility to use ProtonMail with Mail.app.

Re: Protonmail was down

#20

Post by millirem »

kylehotchkiss wrote: post #19
sammorrowdrums wrote: post #15

Great timing /s. I switched to PM on Friday. I love the combination of features though. I pay for pro so I get catch-all email on custom domains. Really helps to see who sells your info and secure storage and no advertising with good web-mail client are obviously major selling points too. I wish them luck resolving the situation.

I've been with Protonmail a long time and never encountered anything like this. They'll get it figured out and prevent it from happening again. Once this is over, I'm confident the other parts of your experience with them will be good. Protip: if you're on a Mac, the ProtonMail bridge is a nice utility to use ProtonMail with Mail.app.

Same - I've been using them for more than a year and have never had any problems before and am a happy customer so far.
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