Not a single chart in the entire article.
Which smartphone, laptop and tablet brands break down the most?
11–20 of 21 posts
Re: Which smartphone, laptop and tablet brands break down the most?
#12When people post snark about Apples pricing and margins, they always forget that their products as a whole have market leading build quality, customer satisfaction levels, and the benefits of having a Genius Bar nearby where it’s not unusual to get free out of warranty repairs for things that aren’t your fault.
Of course one wonders how much bigger the difference would be if not for that damned butterfly keyboard
Re: Which smartphone, laptop and tablet brands break down the most?
#13For me it's Dell's Xps Laptops. My colleagues and I have some and they are always broken. We got replacements for the screen, fans (so many broken fans...), motherboard, docking Station, battery (swelled),... Don't by it!
I have an extensive recent personal history with looking to people like linus tech tips for laptop reccs, buying a dell xps as they suggest and then experiencing they are awful compared to anything made 10 years ago
Re: Which smartphone, laptop and tablet brands break down the most?
#14When people post snark about Apples pricing and margins, they always forget that their products as a whole have market leading build quality, customer satisfaction levels, and the benefits of having a Genius Bar nearby where it’s not unusual to get free out of warranty repairs for things that aren’t your fault. Of course one wonders how much bigger the difference would be if not for that damned butterfly keyboard
> Genius Bar nearby where it’s not unusual to get free out of warranty repairs for things that aren’t your fault.
Is this sarcasm? You can pick basically any video on Rossman's channel and come across a case where Genius Bar either refused to repair a known device defect (without charging the customer for a logic board replacement), or botched a repair. Genius Bar is the last place you should take your Apple device for repairs.
Apple customer support's only advantage is that it actually exists.
Re: Which smartphone, laptop and tablet brands break down the most?
#15For me it's Dell's Xps Laptops. My colleagues and I have some and they are always broken. We got replacements for the screen, fans (so many broken fans...), motherboard, docking Station, battery (swelled),... Don't by it!
Had a same issue with their Studio line a few years back. It was a ship of Thesus situation. Each and every part was more or less replaced.
I have a Thinkpad T450s and there's been no issue in the past 5 years of owning it.
Re: Which smartphone, laptop and tablet brands break down the most?
#16When people post snark about Apples pricing and margins, they always forget that their products as a whole have market leading build quality, customer satisfaction levels, and the benefits of having a Genius Bar nearby where it’s not unusual to get free out of warranty repairs for things that aren’t your fault. Of course one wonders how much bigger the difference would be if not for that damned butterfly keyboard
> Genius Bar nearby where it’s not unusual to get free out of warranty repairs for things that aren’t your fault. Is this sarcasm? You can pick basically any video on Rossman's channel and come across a case where Genius Bar either refused to repair a known device defect (without charging the customer for a logic board replacement), or botched a repair. Genius Bar is the last place you should take your Apple device f…
Cherrypicking a few videos from a random YouTuber (Rossman has whatever credibility you choose to ascribe to him; at the end of the day he is just an independent repairman) also does nothing to tell the full story. Don't Genius Bars deal with thousands of cases every day? Simple probability shows that at least some of those cases should end with unhappy customers. It doesn't automatically mean that those customers would have had better experience elsewhere, and certainly doesn't mean that the customer support is bad.
> Apple customer support's only advantage is that it actually exists.
Sometimes showing up to the race is all you need to do to win.
Re: Which smartphone, laptop and tablet brands break down the most?
#17When people post snark about Apples pricing and margins, they always forget that their products as a whole have market leading build quality, customer satisfaction levels, and the benefits of having a Genius Bar nearby where it’s not unusual to get free out of warranty repairs for things that aren’t your fault. Of course one wonders how much bigger the difference would be if not for that damned butterfly keyboard
> Genius Bar nearby where it’s not unusual to get free out of warranty repairs for things that aren’t your fault. Is this sarcasm? You can pick basically any video on Rossman's channel and come across a case where Genius Bar either refused to repair a known device defect (without charging the customer for a logic board replacement), or botched a repair. Genius Bar is the last place you should take your Apple device f…
Well, it’s happened to me so...
Re: Which smartphone, laptop and tablet brands break down the most?
#18When people post snark about Apples pricing and margins, they always forget that their products as a whole have market leading build quality, customer satisfaction levels, and the benefits of having a Genius Bar nearby where it’s not unusual to get free out of warranty repairs for things that aren’t your fault. Of course one wonders how much bigger the difference would be if not for that damned butterfly keyboard
Would generally agree but the previous generation of MacBook Pro were complete garbage, primarily due to the keyboard and rubbish thermal design. Have been using Mac since they went with Intel and never experienced such a poor quality product.
Phones though have tended to last many years with few defects apart from physical damage. YMMV though of course.
Re: Which smartphone, laptop and tablet brands break down the most?
#19My experience is that Acer laptop screens start flickering and going black when touched within a year of purchase, going back several product generations.
ASUSes don't seem to fail much.
Lenovo used to be good but achieved badness.
Dell is always hit or miss. You can get lucky.
Re: Which smartphone, laptop and tablet brands break down the most?
#20When people post snark about Apples pricing and margins, they always forget that their products as a whole have market leading build quality, customer satisfaction levels, and the benefits of having a Genius Bar nearby where it’s not unusual to get free out of warranty repairs for things that aren’t your fault. Of course one wonders how much bigger the difference would be if not for that damned butterfly keyboard
What? It's been extraordinary rare to even get a geniouse to fix a laptop for me at all. They wanted $800 to fix an issue I repaired myself for $10 with a keyboard ribbon.
They have tried leveraging and taking advantage of my elderly mother on several occasions.
I'm often unsatisfied by apple and avoid them when I can. LG Gram is such a better computer imho.