Earlier quoted context omitted.
> Listen to your potential new client. Let them speak. Let them feel seen and heard. The post seems to be talking more about from a sales / client relationship development perspective. Your reply seems to be more about internal comms on a team.
No, the author is pretty clear. They take issue with verbiage they personally hear from younger people. Here is a quote from the article: > “ The first thing I tell them is to talk less and listen more. I don’t know if this is a generational thing or they’re just nervous to talk to me or what, but most of these conversations begin with me getting machine gunned to death with someone’s line of shit right out of the ga…
As a counterpoint to your cynical take on internal comms, at 54 I’ve found that treating everyone as a “client” and erring on the side of listening vs talking has paid huge dividends professionally.