I didn't find the demo very easily but here it is for others[1].
Pretty amazing demo
Launch HN: Cohere (YC S20) – Real-time user support for web apps
11–20 of 63 posts
Re: Launch HN: Cohere (YC S20) – Real-time user support for web apps
#12I didn't find the demo very easily but here it is for others[1]. Pretty amazing demo 1- https://cohere.so/demo
Beat us to the punch :)
Re: Launch HN: Cohere (YC S20) – Real-time user support for web apps
#13This is really clever. Just couldn't exist without the changes/standardization in browser technology that have happened in the past 1-2 years. Congrats, and really excited about the potential.
Re: Launch HN: Cohere (YC S20) – Real-time user support for web apps
#14> Pointing things out over Zoom screenshare is highly time consuming ("click the 4th checkbox on the right", "click the handle and drag")
There are also accessibility issues, on both sides of the connection. For example, if the person providing support is blind, image-based screen sharing is completely unusable; they would have to ask the customer to run a screen reader and share audio (or more likely, they just wouldn't be able to get a job providing remote support in the first place, even if they're technically proficient). If the person receiving support is blind, or has some other disability, it may be challenging for them to get the person providing support to give them instructions that work for them.
In principle, this DOM-sharing approach could solve these problems. Implementing a shared cursor in an accessible way could be an interesting challenge though.
Re: Launch HN: Cohere (YC S20) – Real-time user support for web apps
#15That reads awesome! Will sure try it now!
Amazing, let us know if you have any questions!
Re: Launch HN: Cohere (YC S20) – Real-time user support for web apps
#16I didn't think this would be useful from the title, but the demo honestly blew me away. I've seen much more expensive applications that only handle read-only cursor playback, but handling real-time tab sharing is amazing.
Re: Launch HN: Cohere (YC S20) – Real-time user support for web apps
#17We work with many people who are new to technology, and something like this is exactly what we are looking for to help walk our customers through our product. Amazing idea!
Re: Launch HN: Cohere (YC S20) – Real-time user support for web apps
#18> Pointing things out over Zoom screenshare is highly time consuming ("click the 4th checkbox on the right", "click the handle and drag") There are also accessibility issues, on both sides of the connection. For example, if the person providing support is blind, image-based screen sharing is completely unusable; they would have to ask the customer to run a screen reader and share audio (or more likely, they just woul…
We're looking for ways to reduce the friction needed to get support, and this is a super interesting use case we haven't thought of!
Re: Launch HN: Cohere (YC S20) – Real-time user support for web apps
#19If you want to make your app respond to clicks etc. , do you have to add anything to the jsx? I'm curious how interaction works. This is very cool btw, at first I was imagining you're server signaling WebRTC sessions between people.
Re: Launch HN: Cohere (YC S20) – Real-time user support for web apps
#20If you want to make your app respond to clicks etc. , do you have to add anything to the jsx? I'm curious how interaction works. This is very cool btw, at first I was imagining you're server signaling WebRTC sessions between people.
No changes should be needed! We wrote some gnarly stuff to make forwarding inputs work across a variety of frameworks. This includes a bunch of React-specific hacks to support the synthetic event system, and some locks to ensure that people can't override each other's scrolling or typing inputs.