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Amazon destroys $1.5m of sellers inventory – now homeless

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Re: Amazon destroys $1.5m of sellers inventory – now homeless

#11
post #4

Another Marketplace seller blamed for commingled fakes case?

I don’t see any accusation that comingling is the cause of the problem. The seller didn’t deny that he sent the items with the quality complaints. The problem, according to Amazon, is the seller has dodgy receipts. Or according to the seller, the problem is Amazon is too hard on alleged counterfeiters.

Re: Amazon destroys $1.5m of sellers inventory – now homeless

#12

This is a case for the courts. The article is completely one sided, and there’s no way to know whether or not some or much or most of the merchandise was counterfeit. He does admit to ignoring up to 11 notices that his inventory would be destroyed if left unclaimed. He mentions conflicting dates for the notices but we’ve no way of knowing to make of that. I don’t know what to say other that I read the piece with some…

Don’t forget that sellers agree to an arbitration clause, so a legal recourse in court is impossible.

Re: Amazon destroys $1.5m of sellers inventory – now homeless

#13

This is a case for the courts. The article is completely one sided, and there’s no way to know whether or not some or much or most of the merchandise was counterfeit. He does admit to ignoring up to 11 notices that his inventory would be destroyed if left unclaimed. He mentions conflicting dates for the notices but we’ve no way of knowing to make of that. I don’t know what to say other that I read the piece with some…

I worked for company that helps sellers with selling on Amazon. I don't know, if the story is true, but it's totally consistent with my experience how Amazon treats sellers.

Re: Amazon destroys $1.5m of sellers inventory – now homeless

#15
post #4

Another Marketplace seller blamed for commingled fakes case?

I have had the issue myself, receiving the wrong article when buying through FBA. And the only option Amazon gives you is to return the article, instead of allowing you to receive the “correct” version of the article instead.

Re: Amazon destroys $1.5m of sellers inventory – now homeless

#16
There are a lot of complaints about allegedly fake merchandise on Amazon and people asking for a crackdown. This is what the other side of that story looks like. The old solution of Amazon mostly ignoring the fakes and just compensating people who complain avoids this scenario.

Re: Amazon destroys $1.5m of sellers inventory – now homeless

#17

The merchants must navigate a largely automated, guilty-until-proven-innocent process in which Amazon serves as judge and jury. Their emails and calls can go unanswered, or Amazon's replies are incomprehensible, making sellers suspect they're at the mercy of algorithms with little human oversight. This is something our modern society was and is not ready for. Bureaucracy and the bureaucrats that administered it is a…

Being an Android developer is a similar experience. If your app gets removed from Google Play, even if it's clearly by mistake, good luck having it reinstated. Unless you know a googler or two. Then it's a breeze. Going through official channels you'll be hitting a wall.

Re: Amazon destroys $1.5m of sellers inventory – now homeless

#18
post #4

Another Marketplace seller blamed for commingled fakes case?

If his story is true, it doesn't even sound like Amazon had any evidence that his merchandise was fake. One person didn't like the fit and suggested that it could be fake, another complained about a damaged box and again thought that meant it was fake, and the other two didn't like the way it was packed. For all we know, the complaints were from a competitor that knew exactly what would happen.

Amazon could've just bought some and checked it?

Re: Amazon destroys $1.5m of sellers inventory – now homeless

#19

The merchants must navigate a largely automated, guilty-until-proven-innocent process in which Amazon serves as judge and jury. Their emails and calls can go unanswered, or Amazon's replies are incomprehensible, making sellers suspect they're at the mercy of algorithms with little human oversight. This is something our modern society was and is not ready for. Bureaucracy and the bureaucrats that administered it is a…

The movie “Brazil” comes to mind.

Re: Amazon destroys $1.5m of sellers inventory – now homeless

#20

The merchants must navigate a largely automated, guilty-until-proven-innocent process in which Amazon serves as judge and jury. Their emails and calls can go unanswered, or Amazon's replies are incomprehensible, making sellers suspect they're at the mercy of algorithms with little human oversight. This is something our modern society was and is not ready for. Bureaucracy and the bureaucrats that administered it is a…

I've had a similar experience with Uber customer support. Their navigation thinks there's access to my house from a road that isn't actually connected, so delivery drivers consistently go the wrong way. But emailing customer support just got me seemingly automated responses saying "we're sorry the location pin was not in the right place" which isn't even the problem that I'm having.
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