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The time has come for a more human internet

morehumaninternet.org

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Re: The time has come for a more human internet

#11

Post by notJim »

pyromine wrote: post #5
wweiss1230 wrote: post #3

Earlier quoted context omitted.

We think so! The feedback mechanism will be public, giving people the ability to voice their feedback on a broader scale

From a company perspective I think this is a horrible idea, I don't want to push all my customers together so that they can all complain in the same place.

This is exactly why the internet is the way it is. I don't mean this as blaming you personally, it's just the incentives that exist under a capitalist system. The "problems" of the internet are structural in origin, and I'm skeptical they can be fixed with a chatbox.

Re: The time has come for a more human internet

#12

Post by notJim »

It's weird that this talks a big game about being about promoting civility and dialog, but seems to be a bug reporting tool. Why would I use this one instead of one of the million others that are focused on my actual problems (checkout is broken) rather than lofty rhetoric? Alternatively, if I'm interested in the lofty rhetoric, why is a website feedback popup the solution?

Re: The time has come for a more human internet

#13

Post by wweiss1230 »

notJim wrote: post #11
pyromine wrote: post #5

Earlier quoted context omitted.

From a company perspective I think this is a horrible idea, I don't want to push all my customers together so that they can all complain in the same place.

This is exactly why the internet is the way it is. I don't mean this as blaming you personally, it's just the incentives that exist under a capitalist system. The "problems" of the internet are structural in origin, and I'm skeptical they can be fixed with a chatbox.

I'm similarly skeptical they can be fixed with a chatbox. We're working toward a public platform where issues can be made visible on a broader scale. For those websites that would invite such feedback and be early adopters, we're creating a widget for them to do so. Eventually, people might come to expect this sort of public discourse.

Re: The time has come for a more human internet

#14

Post by pdonis »

finnthehuman wrote: post #7

The inhuman thing about the internet is that interacting with people has been replaced with interacting with organizations. Organizations that want to ignore you, and if you can't be ignored than to fit you neatly into a database schema where they can exact the actionable information necessary to continue making money, and then ignore you. I'm sure your software is great at searching for help in a knowledgebase and f…

> The inhuman thing about the internet is that interacting with people has been replaced with interacting with organizations.

That was happening long before the Internet, although the Internet has certainly made it easier for organizations to dehumanize their interactions with people.

Re: The time has come for a more human internet

#15

Post by glasss »

More Human, at least to me, wouldn't be an issue tracker for your end users to source your testing.

I can appreciate the idea of bringing an issue tracker for websites that are public for transparency, but I don't think this makes a website "more human" in the sense that your landing page would lead me to believe.

Re: The time has come for a more human internet

#17

Post by kevinskii »

wweiss1230 wrote: post #3
zepto wrote: post #2

This seems like marketing for a customer feedback system. Is it more than that?

We think so! The feedback mechanism will be public, giving people the ability to voice their feedback on a broader scale

It's an interesting project. Thank you for sharing. But I'm also confused as how the problem quoted below might be solved by an issue tracker:

"They have built powerful and private systems...amplifying our basest impulses and fears to drive clicks, contributing to a polarized climate where even basic facts cannot be agreed upon."

Re: The time has come for a more human internet

#18

Post by zepto »

wweiss1230 wrote: post #3
zepto wrote: post #2

This seems like marketing for a customer feedback system. Is it more than that?

We think so! The feedback mechanism will be public, giving people the ability to voice their feedback on a broader scale

I agree it sounds interesting, but I’ll second the other commenter who asked how you’ll avoid it just being another place for misinformation to be amplified?

https://news.ycombinator.com/item?id=24769238

Re: The time has come for a more human internet

#20

Post by wweiss1230 »

finnthehuman wrote: post #7

The inhuman thing about the internet is that interacting with people has been replaced with interacting with organizations. Organizations that want to ignore you, and if you can't be ignored than to fit you neatly into a database schema where they can exact the actionable information necessary to continue making money, and then ignore you. I'm sure your software is great at searching for help in a knowledgebase and f…

Thanks for the feedback. Agreed that the platform will get adopted based on what it helps people do.

The goal is to create a direct link between the people on websites and the people building them, website maintainers.

Where that ties in with the purpose is that if all this information about how websites are doing well by their users (or not) is in public view, maintainers have an incentive to answer directly to them.

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