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I also remember connecting to the gates was tricky.
I had a great experience with Safeguard Self Storage in Cutler Bay, FL in the Miami area. The only thing lacking that I could see was their website and automated emails sucked. It might be worth trying extra hard to get them as a client! I was just a small single-unit customer and didn't know them personally. They just did well on a bunch of points: proper billing, easy move out, security, cleanliness, price.
There are so many operators out there that are amazing at providing stellar customer experiences in spite of the tech challenges that they are facing.
Many of the operators that we speak with just want to work smarter and not harder, as the old adage goes.
Unfortunately, when your tech stack is lacking you end up working harder to provide a great experience for the customer.
We designed OpenUnit to deliver on both ends of the equation with awesome customer-facing touchpoints and backend tools that automate workflows to help operators get back to provide those amazing personalized experiences like you had at Safeguard.
Great to finally see some competition in this space. Like a lot of other lesser-known industries, private equity has consolidated all the top self-storage software management solutions. SpareFoot acquired SiteLink[1]. The combined SpareFoot and SiteLink were acquired by Cove Hill Partners[2], a private equity firm founded in 2017, and merged with storeEDGE[3], a third company, to form Storable[4], the company behind…
I have submitted multiple feature requests to Easy Storage Solutions but none of them have been acted on. If you guys are open to feedback I'd love to get involved. We could use my facility as a testing ground. I have 250 units over 15k sq ft.
My first professional software job was writing a windows version of of self storage management software in the 90s. It was pre-internet so the last thing I was working on was using pcAnywhere to connect to a central location to upload the nightly changes in the database. I also remember connecting to the gates was tricky.
You’d be surprised (or maybe not), that there’s still quite a bit of legacy software kicking around on stand alone desktops out there.
Most facilities have shifted to the cloud, but there is still the odd facility that runs everything locally and processes their monthly rent roll manually.
Gate and security system APIs are also much easier to work with now for sure.
I notice you guys mix the .com and .ca version of the domain on your site. Might be worth running through and converting them all over to the .com .
Great to finally see some competition in this space. Like a lot of other lesser-known industries, private equity has consolidated all the top self-storage software management solutions. SpareFoot acquired SiteLink[1]. The combined SpareFoot and SiteLink were acquired by Cove Hill Partners[2], a private equity firm founded in 2017, and merged with storeEDGE[3], a third company, to form Storable[4], the company behind…
Thanks for this post. I own a self storage company and use Easy Storage Solutions and had no idea Storable recently acquired them. I enjoyed working with a smaller, privately owned software company. Knowing this has peaked my interest in Open Unit. Taylor - this could be a good marketing angle to take. I have submitted multiple feature requests to Easy Storage Solutions but none of them have been acted on. If you guy…