11–17 of 17 posts
All of them delivery apps are scumbags, do what I do, stop using them, go old school, call the restaurant, pick up the food, the restaurant gets to keep 100%, not the 70%. And, really, no one is commuting, so there is no traffic, get your asses of the couch..really..
> 100%, not the 70% Are these real numbers on the markup of e-delivery companies or just examples?
All of them delivery apps are scumbags, do what I do, stop using them, go old school, call the restaurant, pick up the food, the restaurant gets to keep 100%, not the 70%. And, really, no one is commuting, so there is no traffic, get your asses of the couch..really..
A company is not properly paying their drivers so we should change our behavior such that we eliminate their jobs entirely?
All of them delivery apps are scumbags, do what I do, stop using them, go old school, call the restaurant, pick up the food, the restaurant gets to keep 100%, not the 70%. And, really, no one is commuting, so there is no traffic, get your asses of the couch..really..
> 100%, not the 70% Are these real numbers on the markup of e-delivery companies or just examples?
All of them delivery apps are scumbags, do what I do, stop using them, go old school, call the restaurant, pick up the food, the restaurant gets to keep 100%, not the 70%. And, really, no one is commuting, so there is no traffic, get your asses of the couch..really..
A company is not properly paying their drivers so we should change our behavior such that we eliminate their jobs entirely?
Ooh, this resonates. I noticed Uber Eats at one point hadn't billed my card for several tips I'd given after an interface update, so I contacted support. Once I got past the usual scripted "here is how to tip", when I finally got through to someone who understood I was reporting a bug, they brushed me off insisting Uber had systems to always check they were charging and paying out the correct amount, so I must be mis…
Contact centers for software services like this are usually implored, or given specific language on how to deal with user-reported bugs. They’re trained not to admit a bug exists because that implies that the company is at fault. In most cases, this makes sense, as a majority of “bugs” are user-caused problems. In the edge cases where there really is a bug though, users can end up in these kafkaesque dungeons of unre…
Ooh, this resonates. I noticed Uber Eats at one point hadn't billed my card for several tips I'd given after an interface update, so I contacted support. Once I got past the usual scripted "here is how to tip", when I finally got through to someone who understood I was reporting a bug, they brushed me off insisting Uber had systems to always check they were charging and paying out the correct amount, so I must be mis…
Nope, the support monkeys seemed to play dumb and ignored everything I said and didn’t even want to refund me despite them essentially charging me for something I didn’t intentionally order. I ended up filing a successful chargeback and that was the end of the ride (pun intended!) for my business with this disgusting company (in addition to other previous incidents).
Ooh, this resonates. I noticed Uber Eats at one point hadn't billed my card for several tips I'd given after an interface update, so I contacted support. Once I got past the usual scripted "here is how to tip", when I finally got through to someone who understood I was reporting a bug, they brushed me off insisting Uber had systems to always check they were charging and paying out the correct amount, so I must be mis…
Contact centers for software services like this are usually implored, or given specific language on how to deal with user-reported bugs. They’re trained not to admit a bug exists because that implies that the company is at fault. In most cases, this makes sense, as a majority of “bugs” are user-caused problems. In the edge cases where there really is a bug though, users can end up in these kafkaesque dungeons of unre…
I would love if Uber trained and trusted their support staff to identify real bugs, and to escalate appropriately...I was so tempted to just go on LinkedIn, find some engineers, and message them directly.