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TellFi (YC W11) Is Google Voice For Companies

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Re: TellFi (YC W11) Is Google Voice For Companies

#14

Post by ceelee »

tptacek wrote: post #9
mp3jeep01 wrote: post #7

Earlier quoted context omitted.

We've used existing hosted PBX systems to run our phone systems in the past, and found them bulky and difficult to setup. We're targeting ease of use and quick setup - we aren't advertising that we have new features at our core, but the method of getting to those features and setting them up is a snap.

I'm not trying to be argumentative and I don't want to talk too much about who we use (I wouldn't want to endorse or anything) but it took like 20 minutes to get up and running with them. Have you worked out how you compare pricingwise to the RingCentrals of the world?

we're working with our telephony providers to keep the pricing as low as possible, and will also be adding a some new features soon to further differentiate.

Re: TellFi (YC W11) Is Google Voice For Companies

#17

Post by ceelee »

detst wrote: post #10
mp3jeep01 wrote: post #7

Earlier quoted context omitted.

We've used existing hosted PBX systems to run our phone systems in the past, and found them bulky and difficult to setup. We're targeting ease of use and quick setup - we aren't advertising that we have new features at our core, but the method of getting to those features and setting them up is a snap.

How do you compete with someone like grasshopper.com ? They seem to have more features, are much cheaper for >500 minutes and I would imagine are just as easy to setup. Although, I haven't used either of you. Then you look at something like OpenVBX, which would be significantly cheaper ($1/month for number, 1c per minute incoming) if you don't mind setting it up.

We're focused on usability as our primary offering. Setting up phone systems is major pain point for a lot of businesses, esp kinds that can't host their own VBX :)

Re: TellFi (YC W11) Is Google Voice For Companies

#19

Post by DenisM »

I chatted with their support, and out of the box(*) they don't allow you to call out from the company phone number. So if you make an outgoing call and the callee decides to return it, it will be returned to your personal cell phone during lunch time with the family, not to your business phone with voceimail etc. In detail, they said it's case by case, and that it might be illegal if not done right(!?), so they have to "handle it with care". Obviously, I wouldn't have the patience for it.

I actually do not mind the pricing that much, but they have to deliver on convenience 100%, and exposing a private phone numbers is an inconvenience.

Also, the additional external line pricing is not posted on the site - support said it will be about $8 in most cases.

Re: TellFi (YC W11) Is Google Voice For Companies

#20

Post by mp3jeep01 »

DenisM wrote: post #19

I chatted with their support, and out of the box(*) they don't allow you to call out from the company phone number. So if you make an outgoing call and the callee decides to return it, it will be returned to your personal cell phone during lunch time with the family, not to your business phone with voceimail etc. In detail, they said it's case by case, and that it might be illegal if not done right(!?), so they have…

Hi, I handled your support question. Sorry for any confusion. Your specific question pertained to 'caller-id spoofing', which is where I believe the confusion occurred. Spoofing of a phone number which you do not own is illegal, which is the case I was referring to. Outbound calling from within the web application is not currently supported.
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