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Please email me (email in profile) and I will try to get you support internally.
Startup idea: backup your google everything.
And it doesn't seem like they're trying to pay their bill, but just get that one email out of the account...
Maybe google isn't in the wrong here.
Startup idea: backup your google everything.
So happy they provide this service!
How many other struggling businesses are facing the the same issue but don’t know about the “get on the HN front page” back-channel to human tech support?
Please email me (email in profile) and I will try to get you support internally.
As respectable as your involvement in the situation is, this is exactly how it's not supposed to work. It seems that the only way for a small business to get in contact with someone at Google is to raise hell on social media (or HN) and to wait for someone to take mercy on you.
I mean, even a paid option.
As a business, I would gladly pay $99 for a phone call if I have a high-pri issue.
I remember using that when Microsoft had something like that years ago.
If they did that, high-priority support can be a profit center (or at least break even) if they're really that worried about costs.
Please email me (email in profile) and I will try to get you support internally.
HN is the only place you can get Google support. Thanks for the effort, but you guys should seriously fix that, and not by shifting into your "let's automate this and do it smarter" mindset. It does not work.
Why does everyone seem to be glossing over the fact they said 'suspended for nonpayment'? And it doesn't seem like they're trying to pay their bill, but just get that one email out of the account... Maybe google isn't in the wrong here.