I worked at Apple retail for five years, and of all the things this guy could've talked about these are the things he mentions? o_0
For those of us that haven't had the pleasure of working for there, what should he have mentioned?
Honestly, nothing too crazy. What drove me nuts as a Mac Genius was the opaqueness of the engineering and support organization- we were on the front lines diagnosing and fixing customer issues, and we could do escalations, but it was still hard to get any answers from higher up that weren't already in the official docs. I'm sure there's other stuff I'm forgetting, but overall it wasn't a terrible place to work considering it's retail.