The pricing on some of the higher tier plans looks a little ridiculous. $40 and $79 per user/month O_o.
Front (YC S14) raises $59M round led by other tech CEOs
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Re: Front (YC S14) raises $59M round led by other tech CEOs
#12They charge per seat so it gets expensive if you have lots of people that need access but are not full time support. That being said we never switched and are still paying! Good product. Surprised there isn’t more competition. Lots of SMB’s need this.
There is! We do Aether Pro (https://aether.app), which is like Front, but focused on internal collaboration for engineering and product teams. We’ve found that it reduces the distraction overhead of engineering teams by quite a wide margin, because it removes a lot of pressure from Slack.
In our case what seems to be happening to people who use Aether Pro is that the important bits of discussion that needs to be preserved go into Aether with its email-like structured threads, and Slack becomes more of a water-cooler talk kind of space, which you can now safely check out from.
It personally removed lots of noise from our Riot instance which we use instead of Slack, for what its worth. Most of the work can happen without being mutexed into a Slack channel now. In the end, whatever makes your engineers more productive is what works.
Re: Front (YC S14) raises $59M round led by other tech CEOs
#13They charge per seat so it gets expensive if you have lots of people that need access but are not full time support. That being said we never switched and are still paying! Good product. Surprised there isn’t more competition. Lots of SMB’s need this.
It looks very similar to Missive (missiveapp.com)
Re: Front (YC S14) raises $59M round led by other tech CEOs
#14I always find it informative to check a company's fb ads to learn how they pitch themselves. Front has pretty neat ones: https://www.facebook.com/ads/library/?active_status=all&ad_t... I'd probably test big text on a static image that says, "Make your businesses email way better" or something like that to get business manager's attention quicker as people scroll fb.
Curious how you got the search to work in the fb ad library. My queries seem to just hang there?
Re: Front (YC S14) raises $59M round led by other tech CEOs
#15I always find it informative to check a company's fb ads to learn how they pitch themselves. Front has pretty neat ones: https://www.facebook.com/ads/library/?active_status=all&ad_t... I'd probably test big text on a static image that says, "Make your businesses email way better" or something like that to get business manager's attention quicker as people scroll fb.
Curious how you got the search to work in the fb ad library. My queries seem to just hang there?
Type in the company name and then wait for the drop-down to come.
Re: Front (YC S14) raises $59M round led by other tech CEOs
#16I'm a happy paying Front user. We transitioned to them for support after leaving Intercom. Shared inboxes work well. I really which they had a chat component that we could use (theirs is incompatible with pjax/turbolinks enabled sites and they don't intend to fix it). Saved replies, snoozing, assignment, and in-thread private chat are the best features.
Interesting, I've been really happy using Intercom for support so far. Why did you transition away? Curious to know what roadblocks are ahead (or what I'm missing).
Re: Front (YC S14) raises $59M round led by other tech CEOs
#17I always find it informative to check a company's fb ads to learn how they pitch themselves. Front has pretty neat ones: https://www.facebook.com/ads/library/?active_status=all&ad_t... I'd probably test big text on a static image that says, "Make your businesses email way better" or something like that to get business manager's attention quicker as people scroll fb.
Curious how you got the search to work in the fb ad library. My queries seem to just hang there?
Do you have an adblocker enabled? If so, that may be the issue here.
Re: Front (YC S14) raises $59M round led by other tech CEOs
#18I'm a happy paying Front user. We transitioned to them for support after leaving Intercom. Shared inboxes work well. I really which they had a chat component that we could use (theirs is incompatible with pjax/turbolinks enabled sites and they don't intend to fix it). Saved replies, snoozing, assignment, and in-thread private chat are the best features.
HelpScout has similar shared-inboxed software as Front and recently launched a chat feature that's similar to Intercom. Might be worth checking out.
I'm not affiliated with HelpScout in any way nor am I a customer. Just know of them because they used to be headquartered in Boston (where I'm from) before they went distributed.
Re: Front (YC S14) raises $59M round led by other tech CEOs
#19They charge per seat so it gets expensive if you have lots of people that need access but are not full time support. That being said we never switched and are still paying! Good product. Surprised there isn’t more competition. Lots of SMB’s need this.
There is! We do Aether Pro ( https://aether.app ), which is like Front, but focused on internal collaboration for engineering and product teams. We’ve found that it reduces the distraction overhead of engineering teams by quite a wide margin, because it removes a lot of pressure from Slack. In our case what seems to be happening to people who use Aether Pro is that the important bits of discussion that needs to be pr…
Love Aether. Really good way to manage distractions without missing anything important.
Re: Front (YC S14) raises $59M round led by other tech CEOs
#20I'm a happy paying Front user. We transitioned to them for support after leaving Intercom. Shared inboxes work well. I really which they had a chat component that we could use (theirs is incompatible with pjax/turbolinks enabled sites and they don't intend to fix it). Saved replies, snoozing, assignment, and in-thread private chat are the best features.
Interesting, I've been really happy using Intercom for support so far. Why did you transition away? Curious to know what roadblocks are ahead (or what I'm missing).
Price increases. Went from $49/month our first year to an order of magnitude higher.
That, and we found that our intercom chat emails were caught in spam folders frequently.