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160 People: Skype 5 for Mac = Fail. Skype: No Comment

forum.skype.com

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Re: 160 People: Skype 5 for Mac = Fail. Skype: No Comment

#13

If companies dropped everything when a handful of people whined about an interface change in an application, website, or anything of the like, there would never be any updates. This isn't a ringing endorsement of Skype 5 for Mac, but companies can't be held hostage by a few people who don't like change.

The push to talk functionality really is handy though. That was the reason i installed the beta. I did reach a point about 2 weeks ago where the benefit of push to talk was outweighed by the extremely shoddy UI, specifically with regard to window focus.

Thankfully the newest beta makes sure that when you flip back to Skype the text input is always the active UI element in your chat (as opposed to the title for whatever god awful reason).

The UI still takes up a huge amount of space, but it is at least usable now.

Not being able to tear video out into a separate window is still very frustrating however.

Re: 160 People: Skype 5 for Mac = Fail. Skype: No Comment

#15
post #4

Reads exactly how much Facebook wall sounds when Facebook update their UI. The temptation is always to listen to your most vocal unhappy customers while the vast majority carry on happy.

Yeah, it's just not a well organized program IMO. It likely needs an expensive UI consultant and an expensive redo of many screens to really handle the 3-4 ways people work with it.

There are the Eurobusiness people who live in it, the Eurobusiness people who live work and play in it, the casual users who use it for the occasional phone call, the teens who use it as a substitute for AIM and everyone else from what I can see. Basically, they're trying to compromise on that, and not doing a great job.

Re: 160 People: Skype 5 for Mac = Fail. Skype: No Comment

#16

If companies dropped everything when a handful of people whined about an interface change in an application, website, or anything of the like, there would never be any updates. This isn't a ringing endorsement of Skype 5 for Mac, but companies can't be held hostage by a few people who don't like change.

As much as I would like to embrace change, Skype 5 for Mac is not change I can believe in. Besides the usual complain of everything being too big, I fail to see what a COMPLETE redo of the UI has anything valuable (read significant enough for a drastic total change) to offer me.

First of all, what does the barely 3d cover-flow view of my contacts suppose to help me with? Even if I maximize it to screen-size, I can only see 9 contacts (1 fully, 8 partially) at once, and they are all resampling of Icons of what 128x128 pixels? Form and function FAIL.

Second, what happened to conversation history? If I click show 6 months, I can't go back to show 1 day. Dead end workflows are always awkward.

Lastly, why in the world is there so much spacing? There's like 100px of completely blank paddings everywhere. The icons and fonts are already ginormous. Making the window so much bigger doesn't make me more likely to use it.

The UI design makes no sense whatsoever. It must have been done by an automatic random UI design decision maker.

Re: 160 People: Skype 5 for Mac = Fail. Skype: No Comment

#18

There are a couple comments here saying that software developers shouldn't bend to the will of a vocal minority that doesn't like change. I completely agree. However, this is not the case here. I use Skype daily for business and I can say that not a single person that I know who upgraded likes the changes. That isn't a few squeaky wheels. Granted 20 people isn's statisticly significant, but when it is hated by 20 peo…

I like it. Automatically having a group chat when you make a call with multiple people, and saving group chats in your history are the two things that have kept me using the Skype 5 and not downgrading. And now that the focus problem when app switching bug is fixed I really don't have any major problems with it.

Re: 160 People: Skype 5 for Mac = Fail. Skype: No Comment

#19
post #12

I'm usually pretty receptive of major UI changes, but I hate Skype's new UI. It's hard to find contacts, it's weird how everything is piled into this giant window, and it took me 5 minutes to find the dial pad.

I agree completely. I actually had to re-dial into a conference line the first time I used it because it took me too long to find the dial pad to type in my pin.

Re: 160 People: Skype 5 for Mac = Fail. Skype: No Comment

#20
So let's just think about this for a moment.

When Facebook introduced the Feed back in 2006, hundreds of thousands of people protest. Hundreds of thousands. They even had a physical protest outside on their lawn. I think many of you will agree, The Feed is Facebook.

Then they made some other tweaks in 2009 with Top News and MILLIONS of people protested in groups.

Need I talk about Apple and floppy drives?

To date, there are 397 people protesting on http://www.facebook.com/betterSkype5

You can't please everyone all the time at scale.

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