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The Feedback Fallacy

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11–20 of 68 posts

Re: The Feedback Fallacy

#11

When I hear people talking up their policy of > “encouraging harsh feedback” and subjecting workers to “intense and awkward” real-time 360s ... I can't help but think how much a review there sounds like a capitalist version of a Maoist "struggle session" (see https://en.wikipedia.org/wiki/Struggle_session ). The point of a struggle session wasn't to build people up; it was to tear them down. A culture where the way y…

I would be ok with harsh feedback if that were acceptable also upwards and taken seriously. But most of the time it only goes down or sideways. Feedback up the chain is not being taken seriously.

Re: The Feedback Fallacy

#12

When I hear people talking up their policy of > “encouraging harsh feedback” and subjecting workers to “intense and awkward” real-time 360s ... I can't help but think how much a review there sounds like a capitalist version of a Maoist "struggle session" (see https://en.wikipedia.org/wiki/Struggle_session ). The point of a struggle session wasn't to build people up; it was to tear them down. A culture where the way y…

I would be ok with harsh feedback if that were acceptable also upwards and taken seriously. But most of the time it only goes down or sideways. Feedback up the chain is not being taken seriously.

I recommend this article "The Gervais Principle, Or The Office According to The Office".

https://www.ribbonfarm.com/2009/10/07/the-gervais-principle-...

Re: The Feedback Fallacy

#13

> Adding up all the inaccurate redness ratings—“gray,” “pretty gray,” “whitish gray,” “muddy brown,” and so on—and averaging them leads us further away both from learning anything reliable about the individuals’ personal experiences of the rose and from the actual truth of how red our rose really is. I don't understand this comment. How does averaging noisy signal, even systematically noisy signal, result in somethin…

The author is arguing that the real signal is zero and the systematic error is large, so you will always end up converging on a repeatable but useless value. Technically, taking only one sample could have gotten you closer because there is a 50% chance that the random error would have gone in the opposite direction to the systemic error, although the author is wrong to phrase that like it's some kind of advantage, because the other fifty percent of the time the random error will make the total error even worse.

Re: The Feedback Fallacy

#14
post #4

Earlier quoted context omitted.

Ever since I read McKinsey's "in search of excellence" I've been a bit skeptical of these sort of "to run your company better just follow this one weird trick" pieces. The book when I read it was quite convincing, but when I read the results of the companies cited as "excellent" by the book later on, about half had gone bankrupt or otherwise ceased trading! https://en.m.wikipedia.org/wiki/In_Search_of_Excellence

GE and Jack Welch come to mind. For a long time they were held up as an example of good management but somehow this didn’t result in a long term healthy company.

If you're hearing about good anything, you're hearing about good marketing. ;)

Re: The Feedback Fallacy

#15

> Adding up all the inaccurate redness ratings—“gray,” “pretty gray,” “whitish gray,” “muddy brown,” and so on—and averaging them leads us further away both from learning anything reliable about the individuals’ personal experiences of the rose and from the actual truth of how red our rose really is. I don't understand this comment. How does averaging noisy signal, even systematically noisy signal, result in somethin…

The author is arguing that the real signal is zero and the systematic error is large, so you will always end up converging on a repeatable but useless value. Technically, taking only one sample could have gotten you closer because there is a 50% chance that the random error would have gone in the opposite direction to the systemic error, although the author is wrong to phrase that like it's some kind of advantage, be…

? I still don't get it.

Re: The Feedback Fallacy

#17

> Adding up all the inaccurate redness ratings—“gray,” “pretty gray,” “whitish gray,” “muddy brown,” and so on—and averaging them leads us further away both from learning anything reliable about the individuals’ personal experiences of the rose and from the actual truth of how red our rose really is. I don't understand this comment. How does averaging noisy signal, even systematically noisy signal, result in somethin…

The author is arguing that the real signal is zero and the systematic error is large, so you will always end up converging on a repeatable but useless value. Technically, taking only one sample could have gotten you closer because there is a 50% chance that the random error would have gone in the opposite direction to the systemic error, although the author is wrong to phrase that like it's some kind of advantage, be…

They say later that

> When a feedback instrument surveys eight colleagues about your business acumen, your score of 3.79 is far greater a distortion than if it simply surveyed one person about you—the 3.79 number is all noise, no signal.

Which implies to me that they believe there is signal there, but that it goes away when aggregated?

Re: The Feedback Fallacy

#18

Here's a no JavaScript version of the article that reduces the page size by 99% - from 2.78 MB to 35 KB: https://beta.trimread.com/articles/770

Before you get too invested in your strategy, I'd like to let you know I think the way you're trying to bootstrap your service is super spammy if your plan is to post these links on HN as often as possible.

Re: The Feedback Fallacy

#19

Earlier quoted context omitted.

GE and Jack Welch come to mind. For a long time they were held up as an example of good management but somehow this didn’t result in a long term healthy company.

If you're hearing about good anything, you're hearing about good marketing. ;)

All conversation is a continuation of psychological warfare.

Re: The Feedback Fallacy

#20

Here's a no JavaScript version of the article that reduces the page size by 99% - from 2.78 MB to 35 KB: https://beta.trimread.com/articles/770

You are a bit too aggressive on your trimming: you have trimmed out the chart under the heading "The Right Way to Help Colleagues Excel".
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