I always assumed cheap hosts were terrible, but this is mind boggling incompetence beyond what I would have imagined.
Always assume that service providers are:
- Blithering idiots until proven otherwise.
- Not performing a task that isn't explicitly committed to in the service description or contract. If something is left unsaid, that it isn't happening.
- Not performing a task that they aren't solely accountable for. If you "share" a responsibility, it is your responsibility.