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Square Canada has a Cuban coffee issue

cbc.ca

11–20 of 109 posts

Re: Square Canada has a Cuban coffee issue

#11
> "I was kind of shocked and mad, because we're a Canadian company using Cuban goods bought and sold in Canada,"

Using an American payment company and an American bank, both of which are subject to American laws and aren't going to risk breaking a trade embargo, regardless of whether this particular case is 100% legal or not.

Also not sure why the headline says Square Canada when the article makes it clear that it is JPMorgan Chase which is holding up the payment.

Re: Square Canada has a Cuban coffee issue

#12
They need to just give her the $14k immediately and then eat it if it's a problem. Stop processing the transactions going forward or until it's sorted out, but do not steal her money. Also, I found this distasteful:

"I want to clarify that Square is not experiencing a technical glitch. While I cannot speak with you about Monica's individual case, I can tell you that Square's Customer Success team spoke with Monica yesterday, and she now knows the reason"

How incredibly tone deaf to use such a condescending, bullshit phrase as "customer success team" when speaking with the media in a situation where they are clearly failing the customer. A simple "we spoke with her" would do.

Re: Square Canada has a Cuban coffee issue

#14

Earlier quoted context omitted.

A couple of my friends went to a restaurant together in the US. One of them paid with card, the other friend paid the first friend back by sending him a transfer by PayPal or Venmo, I cannot remember which. The amount was around $10-$20. The description said Persian restaurant or Iranian restaurant , because that's the kind of restaurant they had gone to. The transfer was blocked and the transfer amount remained in f…

OFAC lists are no joke, you will go to jail for disregarding it.

The name of an ethnic restaurant has nothing to do with the corresponding country, legally speaking. That's just a stupid software glitch.

Re: Square Canada has a Cuban coffee issue

#15
post #11

> "I was kind of shocked and mad, because we're a Canadian company using Cuban goods bought and sold in Canada," Using an American payment company and an American bank, both of which are subject to American laws and aren't going to risk breaking a trade embargo, regardless of whether this particular case is 100% legal or not. Also not sure why the headline says Square Canada when the article makes it clear that it is…

So what’s the solution here? Use China’s Unionpay network?

Re: Square Canada has a Cuban coffee issue

#16
post #14

Earlier quoted context omitted.

OFAC lists are no joke, you will go to jail for disregarding it.

The name of an ethnic restaurant has nothing to do with the corresponding country, legally speaking. That's just a stupid software glitch.

Nah, you think the guy doing this is working that hard?

Re: Square Canada has a Cuban coffee issue

#17
post #14

Earlier quoted context omitted.

The name of an ethnic restaurant has nothing to do with the corresponding country, legally speaking. That's just a stupid software glitch.

Nah, you think the guy doing this is working that hard?

Then he ought to be fired.

Re: Square Canada has a Cuban coffee issue

#18
post #11

> "I was kind of shocked and mad, because we're a Canadian company using Cuban goods bought and sold in Canada," Using an American payment company and an American bank, both of which are subject to American laws and aren't going to risk breaking a trade embargo, regardless of whether this particular case is 100% legal or not. Also not sure why the headline says Square Canada when the article makes it clear that it is…

So what’s the solution here? Use China’s Unionpay network?

Or, you know, literally any Canadian payment processor

Re: Square Canada has a Cuban coffee issue

#19
Square says it's "working on" getting Mustelier her money back. I feel like, at this point, they ought to simply pay her out of their own pocket. They were the ones who put her money in a bank that was not fit for purpose. Even if they didn't realize this would happen, they've violated their obligation to her, and they need to fix it now, not after a few more months of wrangling.

Re: Square Canada has a Cuban coffee issue

#20
post #13

It's beyond time to end the embargo against Cuba.

And it's beyond time Cuba end it's 2 ounce coffee rations every 15 days for Cuban citizens. That wouldn't last me 15 minutes.

per Wiki: "Domestic distribution is currently limited to two ounces of coffee rations every 15 days for Cuban citizens.[13]

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