Virgin Media is an ISP, for those who don't know. Perhaps more shockingly, they have a maximum password length of 10 characters, and the first character must be a letter. https://twitter.com/Joshwright10/status/1162811048359014400
Virgin Media (UK) stores passwords in plain text, sends them through the mail
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Re: Virgin Media (UK) stores passwords in plain text, sends them through the mail
#12I think this is what is being talked about. Not the actual account 'password'.
Re: Virgin Media (UK) stores passwords in plain text, sends them through the mail
#13Virgin Media is an ISP, for those who don't know. Perhaps more shockingly, they have a maximum password length of 10 characters, and the first character must be a letter. https://twitter.com/Joshwright10/status/1162811048359014400
Re: Virgin Media (UK) stores passwords in plain text, sends them through the mail
#14I learned a long time ago that the default assumption for non-tech-first companies should be deep, deep incompetence, below the level of an undergrad with a decent CS degree, when it comes to basic security practice. Even having your system be Incredibly Important isn't enough to force basic competence: there were plenty of government and bank systems through the 2000s that were apparently designed and maintained by…
Is an ISP not tech first?
Bell labs is an off shoot of a phone company, early computing was based on the efforts of phone companies. Phone companies, which ISPs are the modern variant are the original tech companies.
Edit to add: Virgin maintains a fibre optic network so we aren't just talking about a sales front end to someone else's network.
Re: Virgin Media (UK) stores passwords in plain text, sends them through the mail
#15Virgin Media is an ISP, for those who don't know. Perhaps more shockingly, they have a maximum password length of 10 characters, and the first character must be a letter. https://twitter.com/Joshwright10/status/1162811048359014400
Last time I checked, the default WPA passphrase for Virgin Media routers was always set to eight capital letters, making it trivially crackable with a reasonable amount of GPU compute.
Re: Virgin Media (UK) stores passwords in plain text, sends them through the mail
#16Virgin media have a 'memorable word' that you quote to the phone agents as a proof that it's you talking to them. It's not the password to the online account and it's only one of a few bits of info you get asked to prove you are the account holder. I think this is what is being talked about. Not the actual account 'password'.
https://plaintextoffenders.com/post/4983474119/virginmobilec...
Re: Virgin Media (UK) stores passwords in plain text, sends them through the mail
#17Re: Virgin Media (UK) stores passwords in plain text, sends them through the mail
#18Re: Virgin Media (UK) stores passwords in plain text, sends them through the mail
#19Virgin Media is an ISP, for those who don't know. Perhaps more shockingly, they have a maximum password length of 10 characters, and the first character must be a letter. https://twitter.com/Joshwright10/status/1162811048359014400
first character has to be a letter... are they storing them unquoted in yaml files?
If my experience of Virgin Media is anything to go by, they are probably writing them down in crayon on bits of paper that they keep in a very large box, probably outside and open to the weather.
Actually, it wouldn't surprise me if they just didn't store them at all and just accepted any login attempt.
Given the level of incompetence I have experienced from them, I can only assume they are still in business because of a serious accounting error in their favour.
I found my local cabinet with the doors swinging open and a massive tangled bundle of wires inside. I reported it to them, but they haven't done anything about it for more than a year, other than remove the notice asking you to report it to them if you see it open.
Frankly, I suspect I could build a more reliable link from a bit of string and a couple of plastic cups.
Worst ISP ever.
Re: Virgin Media (UK) stores passwords in plain text, sends them through the mail
#20Does anyone else think the Virgin group companies are really bad and are simply baded on good marketing ? My read on Branson himself is that he's DT with actual billions.