Chase did a bad thing, so we did a good thing • Hacker News Board

Re: Chase did a bad thing, so we did a good thing

#11

Post by heavymark » Tue, Jun 11, 2019, 10:29 PM UTC

snug wrote: post #7

zbruhnke wrote: post #6

Earlier quoted context omitted.

Hey there, Maker of the site here! Our servers don't touch any of this data, it goes straight to Very Good Security and lives in a PCI compliant vault ... We ourselves are building a new kind of bank so we take security very seriously and are not phishing. Happy to talk through in more details but the FAQs do a pretty good job of that too!

So how do you send the mail if you never get the data?

As they mentioned checkout the FAQ where it outlines that process under the aptly named, "How does this site work?" and they also offer a template for you to mail yourself if your prefer.

Re: Chase did a bad thing, so we did a good thing

#12

Post by zbruhnke » Tue, Jun 11, 2019, 10:29 PM UTC

yhoneycomb wrote: post #8

This seems sketchy as fuck - your website, I mean Might as well leave a box for the SSN while you're at it

Again, I wish we did not have to do this but this is what Chase is forcing customers to do.

We also give customers a way to just download the form without giving us the info but then of course we can't mail it for them ... we were just trying to make this easier for customers to opt out with the shitty options we were given

Re: Chase did a bad thing, so we did a good thing

#13

Post by zbruhnke » Tue, Jun 11, 2019, 10:29 PM UTC

jld wrote: post #9

Does this only apply to Chase credit cards? Or also to other Chase services?

It's mostly cards they changed TOS on but I'd have to advise you to check your emails to see if it applies to you

Re: Chase did a bad thing, so we did a good thing

#14

Post by snug » Tue, Jun 11, 2019, 10:29 PM UTC

zbruhnke wrote: post #10

snug wrote: post #4

Wait, you want me to put my credit card number and my personal info?

We also give you the ability to just download the form and mail it yourself! Unfortunately Chase forces customers to mail a letter with this information on it so there's not much we can do

Awesome, seems like a great service. I myself don't think it'll be a good idea to give someone my credit card number.

In another comment you talked about starting another kind of bank? details?

Re: Chase did a bad thing, so we did a good thing

#15

Post by heavymark » Tue, Jun 11, 2019, 10:30 PM UTC

yhoneycomb wrote: post #8

This seems sketchy as fuck - your website, I mean Might as well leave a box for the SSN while you're at it

They also provide a form for you to mail yourself and looks like they are only asking for info that Chase requests (chase does not require a social so that wouldn't be on this =).

Re: Chase did a bad thing, so we did a good thing

#16

Post by zbruhnke » Tue, Jun 11, 2019, 10:33 PM UTC

snug wrote: post #14

zbruhnke wrote: post #10

Earlier quoted context omitted.

We also give you the ability to just download the form and mail it yourself! Unfortunately Chase forces customers to mail a letter with this information on it so there's not much we can do

Awesome, seems like a great service. I myself don't think it'll be a good idea to give someone my credit card number. In another comment you talked about starting another kind of bank? details?

We do link to our site on the top and I can talk about this ad nauseam but suffice it to say we have a plan to build an (actual) bank from the ground up and we're trying align our incentives with the customers by doing things like paying customers higher interest rates for saving more instead of spending more etc.

tbh I'm not trying to use this as a platform for advertising but I'm happy to chat if you want to email me. zach [at] hmbradley.com

Re: Chase did a bad thing, so we did a good thing

#17

Post by zbruhnke » Tue, Jun 11, 2019, 10:34 PM UTC

snug wrote: post #7

zbruhnke wrote: post #6

Earlier quoted context omitted.

Hey there, Maker of the site here! Our servers don't touch any of this data, it goes straight to Very Good Security and lives in a PCI compliant vault ... We ourselves are building a new kind of bank so we take security very seriously and are not phishing. Happy to talk through in more details but the FAQs do a pretty good job of that too!

So how do you send the mail if you never get the data?

We cannot send it if we do not get the data - the user would have to fill out the template and mail it themselves in that case

Re: Chase did a bad thing, so we did a good thing

#18

Post by ziroshima » Tue, Jun 11, 2019, 10:38 PM UTC

I was surprised when I received the letter explaining this from Chase. I made a mental note to write them a letter and opt-out, which I had immediately forgotten about until now. Thanks to the creators of the site.

Re: Chase did a bad thing, so we did a good thing

#19

Post by zbruhnke » Tue, Jun 11, 2019, 10:39 PM UTC

ziroshima wrote: post #18

I was surprised when I received the letter explaining this from Chase. I made a mental note to write them a letter and opt-out, which I had immediately forgotten about until now. Thanks to the creators of the site.

Thanks! We're hoping it helps a few people spur their memory and get this done! :)

Re: Chase did a bad thing, so we did a good thing

#20

Post by mjkornbl » Tue, Jun 11, 2019, 10:40 PM UTC

Here from myradvocate.com, which is partnering on this project with Zach / HM Bradley. We're psyched for this to go live.

We track news about arbitration pretty closely, and I've been surprised and impressed by how much this Chase issue has "broken through." I no joke overheard a random convo about it on BART on Sunday.