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Stripe Chargeback Protection

stripe.com

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Re: Stripe Chargeback Protection

#11

Post by flibble »

shedside wrote: post #4

Don't know if anyone from Stripe is listening here but: it'd be amazing to be able to deploy chargeback protection selectively, as a Radar rule. So that for example we could say: charges from the US are protected (and subject to the extra fee) while charges from the UK are not.

That’s exactly what we’d like. 95% of our transactions come from trusted customers which have ~0% chance of a chargeback. We’d like to apply this check and insurance on only the transactions that we are not sure about.

Requiring it to be all or nothing makes the feature useless (not cost effective) for merchants with a low fraud rates.

Re: Stripe Chargeback Protection

#12

Post by Implicated »

jasonkester wrote: post #10

But this isn't the product I want. I don't want to ever fight chargebacks. Because my policy is to never take money from people who don't want to give it to me. I want to automatically refund every chargeback attempt without it affecting my ability to charge credit cards. One of my businesses targets consumers, who have this amazing ability to "forget to cancel" or to have "cancelled 3 months ago, but for some reason…

Why isn't this a feature of _every_ merchant account?

Re: Stripe Chargeback Protection

#13

Post by shedside »

origami777 wrote: post #6
shedside wrote: post #4

Don't know if anyone from Stripe is listening here but: it'd be amazing to be able to deploy chargeback protection selectively, as a Radar rule. So that for example we could say: charges from the US are protected (and subject to the extra fee) while charges from the UK are not.

Not an expert in this area, would'nt that flow against the general laws of insurance?

It'd still be enabled prior to the original charge being made. The details in the link suggest that some charges would be exempted anyway (eg ones that don't use the new Checkout, ones over a certain threshold). So it's a question of whether or not a given individual charge is insured, not a question of whether your Stripe account as a whole is insured.

Re: Stripe Chargeback Protection

#14

Post by StavrosK »

flibble wrote: post #11
shedside wrote: post #4

Don't know if anyone from Stripe is listening here but: it'd be amazing to be able to deploy chargeback protection selectively, as a Radar rule. So that for example we could say: charges from the US are protected (and subject to the extra fee) while charges from the UK are not.

That’s exactly what we’d like. 95% of our transactions come from trusted customers which have ~0% chance of a chargeback. We’d like to apply this check and insurance on only the transactions that we are not sure about. Requiring it to be all or nothing makes the feature useless (not cost effective) for merchants with a low fraud rates.

Is it a 0% chance, or a 0.4% chance?

Re: Stripe Chargeback Protection

#15

Post by eeke »

shedside wrote: post #4

Don't know if anyone from Stripe is listening here but: it'd be amazing to be able to deploy chargeback protection selectively, as a Radar rule. So that for example we could say: charges from the US are protected (and subject to the extra fee) while charges from the UK are not.

Thanks for the feedback! Our first priority at the moment is seeing how this performs and then rolling out additional integration options, but we might explore giving users additional control over the mechanics as time goes on.

Re: Stripe Chargeback Protection

#17

Post by eeke »

tomglynch wrote: post #3

What will Stripe do to prevent this being abused?

(I work at Stripe on Radar.) We see Chargeback Protection mostly as a way to prevent our users from burning too much founder attention doing chargeback management. Managing abusive use of the credit card rails, both by fraudulent businesses and by people attempting to defraud legitimate businesses, is something that we have substantial experience with. We have had years to tune our machine learning models; this both helps every user of Stripe (through blocking transactions likely to be fraud-y) and gives us the confidence we need to roll out a new product like Chargeback Protection widely.

We will, of course, monitor it during the rollout and adjust as we go.

Re: Stripe Chargeback Protection

#18

Post by eeke »

larrysalibra wrote: post #9
eeke wrote: post #8

I’m the PM on Chargeback Protection. Startups told us they don’t want to deal with the hassle and unpredictability of chargebacks; that’s why we built this. Happy to answer any questions you have.

Great product! Will this be rolling out in Hong Kong at some point in the future?

(PM on Chargeback Protection here.) We’d like to extend Chargeback Protection to all Stripe countries eventually. Stay tuned!

Re: Stripe Chargeback Protection

#19

Post by tonyedgecombe »

jasonkester wrote: post #10

But this isn't the product I want. I don't want to ever fight chargebacks. Because my policy is to never take money from people who don't want to give it to me. I want to automatically refund every chargeback attempt without it affecting my ability to charge credit cards. One of my businesses targets consumers, who have this amazing ability to "forget to cancel" or to have "cancelled 3 months ago, but for some reason…

But lots of people aren't comfortable asking for their money back. They are, however, plenty comfortable asking their bank to ask for their money back.

I think you are being generous in your interpretation. I don't get many chargebacks but looking at the ones I've had there has been a lot of deceit and fraudulent behaviour.

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