From the twitter thread - seems like the problem was resolved.
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"DigitalOcean Killed Our Company"
11–20 of 620 posts
Re: "DigitalOcean Killed Our Company"
#12From the twitter thread - seems like the problem was resolved.
How's that? The last tweet from him I see is asking them for their data still.
Re: "DigitalOcean Killed Our Company"
#13Not even giving the account a warning is honestly enough for me not to go with DigitalOcean for even small projects in the future. Their prices are not that good for fly by night VPSs if that's how they're going to act.
Re: "DigitalOcean Killed Our Company"
#14I’m certainly getting downvoted for this. Not at all trying to blame the original posters and victims: While they seem great for hobbyist and small business sites, there’s no way I’d trust Fortune 500 client business to something like DigitalOcean. I just don’t see the benefits over a more established operation like AWS, Azure or GCP. Saving $50 here and there isn’t worth it.
Conversely, I don't see how a company like DO can afford to offload their customer support to automation for these "we'll shut down your business" kinds of tickets. Tweets like these generate a lot of press.
Re: "DigitalOcean Killed Our Company"
#15I’m certainly getting downvoted for this. Not at all trying to blame the original posters and victims: While they seem great for hobbyist and small business sites, there’s no way I’d trust Fortune 500 client business to something like DigitalOcean. I just don’t see the benefits over a more established operation like AWS, Azure or GCP. Saving $50 here and there isn’t worth it.
This is obvious. Start your app on Digital Ocean or Heroku, and when it becomes a viable business get that shit on a grown up platform.
According to the thread the company is 2 people.
Re: "DigitalOcean Killed Our Company"
#16From the twitter thread - seems like the problem was resolved.
How's that? The last tweet from him I see is asking them for their data still. https://twitter.com/w3Nicolas/status/1134529379701334017
DO's cofounder seems to have intervened.
https://twitter.com/moiseyuretsky/status/1134547532149854208
Re: "DigitalOcean Killed Our Company"
#17Cool watching this in real time. Co-founder just intervened and got it back up. Still....
Rather unfortunate customer service experience that you can't get help from the actual support and you can't get help from the official Twitter account. You just need to pray that your Twitter thread gets noticed hard enough for the actual co-founder to notice it so they can make the call that saves your company.
Also, even the co-founder doesn't seem to know exactly why the service was suspended, even though he clearly managed to arrange things.
Re: "DigitalOcean Killed Our Company"
#18If all your backups are in the same account of the same cloud provider then you have no backups.
Re: "DigitalOcean Killed Our Company"
#19An expensive lesson learned in redundancy. It's a shame to see things play out this way, but sometimes a lesson is taught in a brutal fashion. I imagine the author will be more careful in the future regarding off-site backups, additional technical partners, contingency plans, etc.
There's a pretty hard cap on the level of redundancy you can do with a two-man company, as I assume a two-man company does not bring in a lot of money.
Re: "DigitalOcean Killed Our Company"
#20From the twitter thread - seems like the problem was resolved.
How's that? The last tweet from him I see is asking them for their data still. https://twitter.com/w3Nicolas/status/1134529379701334017
that last response from them is pretty damning. it's like what happens when your customer success turns off their brain and just applies blanket rules to everything.
yikes, just when i thought their kubernetes and managed db's were looking attractive...