That guy's like the opposite of Zappos' Tony Hsieh and his odds of a big exit for his company (or any long term profit after lawsuits, etc.) are also the opposite.
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A Bully Finds a Pulpit on the Web
11–20 of 32 posts
Re: A Bully Finds a Pulpit on the Web
#12Interesting story on how search engine "flaws" (or limitations) reward bullying. From the story, it seems like sites like GetSatisfaction, ComplaintsBoard etc. don't use nofollow on links in user-generated content. 'nofollow' should mitigate the SEO impact and I'm surprised that the sites aren't doing this.
Agreed. That's an easy change that those websites should consider adding.
nofollow is a bad idea and I wish Google stopped using, Matt. You can't trust people saying "these are not bad guys".
Anyway, shouldn't getsatisfaction reward good customer service? You're just saying it's their problem to filter what's bad, for their your's users.
Re: A Bully Finds a Pulpit on the Web
#13San Francisco meets Brooklyn: "[Get Satisfaction] wrote to me, ‘We’d like to talk to you; we should take a proactive approach.’" Mr. Borker sneers and rolls his eyes. "I sent him a photograph of this," he says, raising his middle finger.
Re: A Bully Finds a Pulpit on the Web
#14I read that with my jaw on the floor ... the whole time.
I really cannot bring myself to believe that this guy operates with such impunity. That being said, people really really need to learn to check out a merchant online before buying from them.
Re: A Bully Finds a Pulpit on the Web
#15Earlier quoted context omitted.
Agreed. That's an easy change that those websites should consider adding.
nofollow is a bad idea and I wish Google stopped using, Matt. You can't trust people saying "these are not bad guys". Anyway, shouldn't getsatisfaction reward good customer service? You're just saying it's their problem to filter what's bad, for their your's users.
"nofollow is a bad idea and I wish Google stopped using, Matt."
Note that rel=nofollow is just a mechanism to indicate to search engines "Please don't give this link weight in computing reputation or search results." If you're talking about a website that is doing shady things, that's a perfect time to use the rel=nofollow attribute if you link to that website.
Re: A Bully Finds a Pulpit on the Web
#16I only see one link per company on Get Satisfaction. You don't get more links per review.
Re: A Bully Finds a Pulpit on the Web
#17I predict however he finds his business to succeed currently will be utterly destroyed with this article.
You cannot possibly have your name published in association with fraud accusations and not expect knocks from government agencies.
Re: A Bully Finds a Pulpit on the Web
#18The amount of work he put in to the 'transaction' described in the article hardly seems worth it.
Re: A Bully Finds a Pulpit on the Web
#19Why is everyone, including NYT and HN doing exactly what that scumbag wants? This disgusts me.
Re: A Bully Finds a Pulpit on the Web
#20"...He handles those transactions like a Boy Scout because Amazon doesn't mess around, he says - the company just kicks you off its site if you infuriate customers."
more evidence in the 'amazon knows what they are doing' file.