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Why customers leave: the breakdown

blog.getsatisfaction.com

11–13 of 13 posts

Re: Why customers leave: the breakdown

#11
post #9

Earlier quoted context omitted.

Hmm, I never understood the use of a company Twitter account following people. Why do you need to read other people's statuses on your company account? The historious Twitter account, for example, only follows the parent company's account, just to show that it's a Stochastic project, and nobody else. If we need DMs, we email people or urge them to email us, as we'll probably need a larger space to write in anyway. Is…

Depends what you mean by 'people'. It's useful where you are building an interest group of people from the same domain. If those people are 'mavens' it can be a useful to see their thoughts and engage them in discussion.

Ah, I see what you mean now... I prefer not to spam my followers with semi-irrelevant discussion, the stream is mostly used for updates or customer support.

Re: Why customers leave: the breakdown

#13
post #4

Would have been nice to have just seen these as normal graphs; the "infographic" style feels a bit OTT for this kind of (very important) data, and almost trivializes it. I do question, though, where the "A company's following count should not [be] higher than 10% of their follower count" comes from? That sounds like utter rubbish. Why 10%? And why shouldn't a company follow back every one of their followers (rather t…

Twitter users with high follower to low following ratios are commonly viewed as being popular and interesting. Users with high following/low follower ratios are generally viewed as trying to game follow backs.
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