Is what you're offering substantially substantive above https://startyourownisp.com ? I won't mince words: you're asking customers to outsource the core pieces of their business (netops, backhaul, billing) that they should be competent in, which puts them in a precarious position if you exhaust your runway, decide to move on to another venture, or are acquired by a less-than-ideal org. Full disclosure: Muncipal/coop…
We definitely want to make sure that nobody's left high and dry in any set of circumstances. Obviously, we hope to happily partner with our operators indefinitely, but we wouldn't ask someone to commit their capital and ask their customers to depend on them without having these contingencies covered. Companies have started & run ISPs before Necto (of course), but there are significant cost and knowledge hurdles that keep a lot of operators out. I think of it like with Squarespace, where the knowledge of self-hosting a website may be outsourced, but the end result is broader access to the benefits of having an internet presence.
Also, big shout out to Graham (the author of startyourownisp.com). We met, and he's super knowledgeable. I encourage anyone interested to read his guide, it's very good. We don't see our offerings as directly competitive, and share a common goal of increasing connectivity.