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Windows 10 works incorrectly with Large memory pages

sourceforge.net

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Re: Windows 10 works incorrectly with Large memory pages

#11

Post by antoncohen »

Afforess wrote: post #2

For all the improvements to Windows that have come from Microsoft thanks Nadella & co., it is still rather shocking to realize Windows has no public bug tracker, and no real way to report these issues besides screaming loudly and hoping someone in Redmond hears you. It's even worse customer service than Google, which is quite an achievement.

I don't think that is true. I haven't used Windows in years, but in the past I have talked to Microsoft support on the phone, as an individual without a support contract. To check that it is still possible, I went through the IT professional and developer support flow [1] and ended up with a button that said "Contact Microsoft. Have a technical support representative contact you. Start request". So it is at least possible to contact them, though maybe it isn't on the phone anymore.

If you are a paying enterprise customer of Microsoft you can get very good support. I briefly worked for a company that ran their compute infrastructure on Windows (~2000 physical servers), in the month I worked there they had multiple tickets open with Microsoft. If I remember correctly, one was for excess memory usage and Microsoft dug through a memory dump to find the problem.

I hear Google has improved for paying enterprise customers, under Diane Greene's leadership, but they certainly burned some bridges in the past with poor support.

Public bug trackers are super helpful for professionals, but the lack of one isn't necessarily an indication of poor customer service.

[1] https://support.microsoft.com/en-us/assistedsupportproducts

Re: Windows 10 works incorrectly with Large memory pages

#12

Post by codezero »

zentiggr wrote: post #8

Leery about going to read this - has sourceforge cleaned up its act at all since the download poisoning issues?

It got a new owner. I think they reduced but didn’t eliminate the surface area of the questionable ads. This url is a forum and appears clean on mobile.

Re: Windows 10 works incorrectly with Large memory pages

#13

Post by ThoAppelsin »

Afforess wrote: post #2

For all the improvements to Windows that have come from Microsoft thanks Nadella & co., it is still rather shocking to realize Windows has no public bug tracker, and no real way to report these issues besides screaming loudly and hoping someone in Redmond hears you. It's even worse customer service than Google, which is quite an achievement.

Rather unconventional, but Windows 10 on desktop and mobile do have a Feedback Hub [1] where Windows 10 users are able to provide all sorts of feedback, either as a suggestion or a problem. All the feedbacks are public and users can freely vote them up to draw more attention on them. The more vote they have, the more likely they receive a response from the developers and also get the priority in the queue of issues to be resolved.

I use it every so often when I notice something peculiar. None of my feedbacks actually became so popular. Even then I know one of them has been fixed. The fix probably didn't come because I have pointed it out, but I was happy about it regardless.

I couldn't find a web-link to the Hub, so I think it is not entirely public, but surely available to the Windows 10 users.

[1] https://support.microsoft.com/en-us/help/4021566/windows-10-...

Re: Windows 10 works incorrectly with Large memory pages

#14

Post by vbezhenar »

Afforess wrote: post #2

For all the improvements to Windows that have come from Microsoft thanks Nadella & co., it is still rather shocking to realize Windows has no public bug tracker, and no real way to report these issues besides screaming loudly and hoping someone in Redmond hears you. It's even worse customer service than Google, which is quite an achievement.

It's the same for many companies. I'm experiencing (what I believe) Nvidia bug. There's some strange page, I submitted that bug and I know nothing of it, absolutely zero further communication, I'm not even sure that this page works.

Re: Windows 10 works incorrectly with Large memory pages

#15

Post by oldmanhorton »

ThoAppelsin wrote: post #13
Afforess wrote: post #2

For all the improvements to Windows that have come from Microsoft thanks Nadella & co., it is still rather shocking to realize Windows has no public bug tracker, and no real way to report these issues besides screaming loudly and hoping someone in Redmond hears you. It's even worse customer service than Google, which is quite an achievement.

Rather unconventional, but Windows 10 on desktop and mobile do have a Feedback Hub [1] where Windows 10 users are able to provide all sorts of feedback, either as a suggestion or a problem . All the feedbacks are public and users can freely vote them up to draw more attention on them. The more vote they have, the more likely they receive a response from the developers and also get the priority in the queue of issues…

As a Microsoft employee, I can say that that feedback is taken pretty seriously in most teams, especially if the description is good or if the problem recorder/screenshot tool is used. It's not all based on up votes.

Re: Windows 10 works incorrectly with Large memory pages

#16

Post by gascan »

ThoAppelsin wrote: post #5

It is funnily interesting to me how they prefer to capitalize the word BUG, perhaps as a means of drawing attention to its (apparent) importance.

The pattern I've seen before is all-caps tags inserted in the code, making for easy grep, e.g. FIXME, BUG, TODO. Perhaps it becomes habit.

Re: Windows 10 works incorrectly with Large memory pages

#17

Post by metalliqaz »

oldmanhorton wrote: post #15
ThoAppelsin wrote: post #13

Earlier quoted context omitted.

Rather unconventional, but Windows 10 on desktop and mobile do have a Feedback Hub [1] where Windows 10 users are able to provide all sorts of feedback, either as a suggestion or a problem . All the feedbacks are public and users can freely vote them up to draw more attention on them. The more vote they have, the more likely they receive a response from the developers and also get the priority in the queue of issues…

As a Microsoft employee, I can say that that feedback is taken pretty seriously in most teams, especially if the description is good or if the problem recorder/screenshot tool is used. It's not all based on up votes.

Well then I'll report something about how my PC refuses to stay asleep after I tell it to sleep.

Re: Windows 10 works incorrectly with Large memory pages

#18

Post by cm2187 »

ThoAppelsin wrote: post #13
Afforess wrote: post #2

For all the improvements to Windows that have come from Microsoft thanks Nadella & co., it is still rather shocking to realize Windows has no public bug tracker, and no real way to report these issues besides screaming loudly and hoping someone in Redmond hears you. It's even worse customer service than Google, which is quite an achievement.

Rather unconventional, but Windows 10 on desktop and mobile do have a Feedback Hub [1] where Windows 10 users are able to provide all sorts of feedback, either as a suggestion or a problem . All the feedbacks are public and users can freely vote them up to draw more attention on them. The more vote they have, the more likely they receive a response from the developers and also get the priority in the queue of issues…

For suggestions Windows Server has a uservoice website. Not sure how often the windows team (if there is still such a team since the reorg) looks at it.

But as a non professional developer-windows user, I don't feel like it is my job to spend some time filling a detailed bug report with crash dump and reproducable steps. That's kind of the Micrisoft support/QA team offloading their job on their users.

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