If you're into problem identification, may I recommend "Are your lights on?" It's a masterpiece.
Looks like a good book - thanks!
A Root Cause Analysis EBook [pdf]
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Re: A Root Cause Analysis EBook [pdf]
#12Just a minor nit. Both the mention of fishbone diagram (and an example) and 5-whys would have made it tad better.
Yes, we mention that there are other methods but decided not to go into detail about each one. Based upon the comments we're getting, it sounds like we could have gone a bit further in describing the other methods available. Thanks for the feedback.