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Discord Postmortem from Friday

status.discordapp.com

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Re: Discord Postmortem from Friday

#11

Post by b1naryth1ef »

gizmo385 wrote: post #10
ZeroCool2u wrote: post #6

I'm really impressed. I was using Discord for most of this weekend, specifically Friday and Saturday. Never noticed any issues.

They don't have a posted outage for Saturday, but I noticed issues with it on Saturday evening/night I believe. I'm wondering if it was related to the issues that they included in the post-mortem.

Very possible you saw a slight interruption around 11:30PST for around 10 minutes until we found and decommissioned the host that experienced this problem. We generally don't update status until we can verify impact/source, we see tons of limited outages from ISPs misbehaving.

Re: Discord Postmortem from Friday

#12

Post by mooman219 »

b1naryth1ef wrote: post #7
avree wrote: post #4

Earlier quoted context omitted.

Weird, I find Discord's audio quality especially to be terrible. And their lack of scalable monetization leads me worried about its longterm success as a platform - they are adding more cost-intensive features and continuing to try to support it with what is essentially a $5 monthly donation model.

Can you give more explicit examples of the bad audio quality you experience? I'd be happy to forward this onto our native team to look into if there are some concrete things they can look at. Generally 99% of the audio issues we see people experience are due to ISP/peering/DDoS/etc issues, most of which are handled automatically by our servers within a few minutes.

Anecdotal, but direct calls are pretty unusable for me. I'm on the west coast, and when I attempt calls to the east cost, it frequently cuts out. The workaround was just creating a server and using a voice room in it. This had drastically higher call quality. I assume this is ISP/Peering related, but to see such a night and day difference between voice channels and direct calls leads me to believe that there's something that can be done on your end.

Complaints aside, I love the service. Echoing what avree said, long term monetization worries me. I would like to see discord survive, but its story looks similar to Trello right now in terms of monetization.

Re: Discord Postmortem from Friday

#13

Post by b1naryth1ef »

mooman219 wrote: post #12
b1naryth1ef wrote: post #7

Earlier quoted context omitted.

Can you give more explicit examples of the bad audio quality you experience? I'd be happy to forward this onto our native team to look into if there are some concrete things they can look at. Generally 99% of the audio issues we see people experience are due to ISP/peering/DDoS/etc issues, most of which are handled automatically by our servers within a few minutes.

Anecdotal, but direct calls are pretty unusable for me. I'm on the west coast, and when I attempt calls to the east cost, it frequently cuts out. The workaround was just creating a server and using a voice room in it. This had drastically higher call quality. I assume this is ISP/Peering related, but to see such a night and day difference between voice channels and direct calls leads me to believe that there's someth…

Ahhhh, thats actually something we're aware of. Currently direct calls run on an entirely separate set of metals vs. everything else (this was mostly to help us test/measure video & screenshare rollout). Unfortunately some providers seem to be having issues with DDoS filtering over-triggering when they see video traffic, which negatively impacts the whole server. Something we're hopefully fixing in the short term!

Re: Discord Postmortem from Friday

#14

Post by s_kilk »

ZeroCool2u wrote: post #6

I'm really impressed. I was using Discord for most of this weekend, specifically Friday and Saturday. Never noticed any issues.

I was recording a podcast through Discord, and got hit by this particular outage. To be fair, it’s the first I’ve seen first hand so

Re: Discord Postmortem from Friday

#15

Post by andyfleming »

atomical wrote: post #2

Does anyone use discord for work?

I briefly thought about whether it would be a better option than Slack. However, Slack seems a little more polished in the areas that we actually use. The subtle, better design in places like the core chat experience aren't worth giving up.

I have used Discord quite a bit for gaming, but it hasn't proved a better option than Slack to me (at least in a work context).

Re: Discord Postmortem from Friday

#18

Post by asddddd »

b1naryth1ef wrote: post #7
avree wrote: post #4

Earlier quoted context omitted.

Weird, I find Discord's audio quality especially to be terrible. And their lack of scalable monetization leads me worried about its longterm success as a platform - they are adding more cost-intensive features and continuing to try to support it with what is essentially a $5 monthly donation model.

Can you give more explicit examples of the bad audio quality you experience? I'd be happy to forward this onto our native team to look into if there are some concrete things they can look at. Generally 99% of the audio issues we see people experience are due to ISP/peering/DDoS/etc issues, most of which are handled automatically by our servers within a few minutes.

I've been using voice calls regularly, and it's occasionally been problematic. Yesterday it was behaving as though it had absolutely insane packet loss (occasional robotic sounding fragments would make it through, otherwise the line was dead) without any indication of high jitter or packet loss - I had to resort to stupid workarounds to get it working. Move convo to a server -> change server to Central from West (why can't this be done for regular calls!) -> instantly working perfectly.

FWIW, it generally works pretty well, and overall, Discord is a fantastic product that I'm happy to be using.

Re: Discord Postmortem from Friday

#19

Post by phreack »

Ever since they launched screen sharing, I've uninstalled both Skype and Hangouts and relied entirely on it for pair programming sessions. The smoothness of the reproduction is just incredible, and I don't see myself going back soon.

Re: Discord Postmortem from Friday

#20

Post by cordite »

The level of detail and linearity is impressive.

At this scale, it seems like it may be warranted to start using reliability testing in production in like with Netflix.

At the end I see mention of a library with flaws. I am curious as to which library that is, given I develop some projects in Elixir.

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