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Google Cloud Platforms – Shameful

news.ycombinator.com

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Re: Google Cloud Platforms – Shameful

#11

Post by jonkirkman »

After almost two years on GCP I can't give them anything but glowing reviews. We also began using with a pile-o-credit. There have been two billing/usage issues in that time. The first was an error on their part and was corrected without drama. The second issue was an error made by my team. They helped explain how to avoid it next month.

I'm really hope that your experience (rather than mine) is an anomaly.

Re: Google Cloud Platforms – Shameful

#12

Post by neilthecellist »

QuinnyPig wrote: post #3

Google has always struggled with the human element; you generally don't go with a Google offering if you need support. Unfortunately, you never need support for cloud infrastructure-- right up until you really, really need support.

Too true. On the products side, my nexus 5x started bootlooping. When I called for support, what they told me over the phone versus what their page said didn't align at all. The lack of internal alignment is a key negative for bad customer service delivery. This is something other competitors (not all to be fair) like AWS nail really, REALLY well.

Re: Google Cloud Platforms – Shameful

#13

Post by pattrn »

I switched from AWS to Google Cloud a few years ago, and I haven't looked back. None of these issues have happened to me, and they've provided the same services at significantly cheaper. Sorry for your troubles -- I hope you get this resolved.

Re: Google Cloud Platforms – Shameful

#15

Post by nucleardog »

QuinnyPig wrote: post #3

Google has always struggled with the human element; you generally don't go with a Google offering if you need support. Unfortunately, you never need support for cloud infrastructure-- right up until you really, really need support.

I've got tickets open with their accounts team, relating to our AdWords usage where we were spending maybe $80k/mo with them, that have been open and unresponded to for two or three years now despite my following up on it several times initially.

In my experience the AdWords team themselves are generally pretty responsive and helpful, but anything they can't fix directly just goes into a blackhole of non-support. And it's not a case of "it's free", since we're spending a not-insignificant amount of money with the company.

Re: Google Cloud Platforms – Shameful

#17

Post by jstewartmobile »

I'm also trying it out with some free GCP credits, so it could just be a case of getting what I pay for, but here are my issues with GCP:

- Similar instance type seems much less responsive than my AWS instances.

- Last I checked, they won't let me host my own mail server (they won't do port 25).

- No IPv6 (Amazon is only marginally better in this respect)

- Amazon typically has a human answer ASAP. I don't recall getting a human answer from Google, ever.

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