11–20 of 28 posts
But then who is your target audience ? Is it SAAS providers (outsourcing their tech support to you?) OR the SAAS user (contacting you directly for help instead of the SAAS provider).
So it's a tool which other SaaS' can embed so their users can pay to get video-chat assistance from freelancers?
We have a lot of ideas for embeds! Right now, the product is a subdomain (experts.[domain].com) that SaaS companies can link to from their site & support.
I am a bit confused. Is this basically a network where I can get help from an expert at a specific technology/application ? For example, if I am a zapier user, I can get direct help from a zapier expert ? But then who is your target audience ? Is it SAAS providers (outsourcing their tech support to you?) OR the SAAS user (contacting you directly for help instead of the SAAS provider).
Both parties are our target audience. Our goal is to partner with the SaaS companies and give them control over the freelancer ecosystems. We're also building for the end-user though because we think that mindset will ultimately result in the best product for them.
Does this make sense? I can see how it's confusing.
Earlier quoted context omitted.
Would love to have you as a user! Which tools do get stuck on most frequently?
Used to be Zapier, but now I'm pretty good myself. Going to need Shopify help pretty soon making sure a data feed is clean.
Have a ton of great Shopify experts :)
I'm someone in your direct market and had no idea what your service does for me for at least 2 minutes of being on your site. Why would I want a marketplace? What is an expert and what are they an expert of? So many questions... I'd look into your messaging, definitely. It takes a while to click and I'm still not 100% sure what you do.
While perhaps they should clean up the messaging, to me it's a curated marketplace for consultants that specialize in specific SaaS apps (say, MailChimp or Intercom) as opposed to most freelancer marketplaces that categorize by broader technologies like programming languages.
SaaS companies already pay for customer success / help -- if you can really offer help as low as 0.50 per minute, can't you just sell that to the SaaS owner?
I'm sure you've done your research and asked both sides, but that stuck out at me first. If I'm on Zapier and want help, I'm much more likely to reach out to Zapier to get help than to pay a 3rd party freelancer on Zapier to help me.
If i understand correctly this is like .stackoverflow.com. Did I get that right?
Does that clarify?