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It's been 191 days since Google Drive worked for me

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Re: It's been 191 days since Google Drive worked for me

#11

Post by saurik »

r1ch wrote: post #3

Seems like the root cause here is the drive sync app is 32 bit and thus running into the 2GB memory limit. I wonder if it's built with LARGEADDRESSAWARE? Otherwise you could hex edit that into the PE header and get double the usable address space as a possible workaround.

For anyone else who didn't manage to skim the right parts of that massive communication log, here is a link to the bug in question.

https://support.google.com/drive/forum/AAAAOxCWsTomo298Ko1vU...

> Google Drive Error D41D "Unspecified Error" when trying to upload/sync large amount of files (700GB/1.2 Million files)

Re: It's been 191 days since Google Drive worked for me

#12

Post by askvictor »

sergiotapia wrote: post #2

Upvoting so someone at Google can look at this. I won't use a Google product if I can avoid it because their support is terrible and automated. At their scale I imagine any customer slight can be rounded off because of the sheer number of customers they have.

Support for G-suite had been great in my experience, but you're paying for it (unless you're a school/University)

Re: It's been 191 days since Google Drive worked for me

#14

Post by scarmig »

Wow, that's enraging and really bad, even for a company as... unique in its approach to customer support as Google.

I really hope someone on Drive is reading this and can escalate, but it's really bad that it takes a highly voted post on Hacker News to get some kind of resolution. Even "it's too expensive to fix this, here are your files and a refund from when it started breaking" would be infinitely better than this.

Re: It's been 191 days since Google Drive worked for me

#15

Post by eponeponepon »

CatDevURandom wrote: post #6

What are the odds this suddenly actually gets attention when it hits the front page? Do you really have to publicly shame a company into action?

In this field, where 90% of one's choices for a product or service are bordering on clones of one another, and the companies involved therefore have nothing to differentiate them beyond how well you perceive them - yes, pretty much.

Re: It's been 191 days since Google Drive worked for me

#17

Post by Nition »

Ridiculous that they imply throughout that they have a (mysteriously silent) Level 3 support or engineering team working on the issue for almost that entire time.

Would be amazing if that's actually true and it turns out they discovered some huge underlying issue with the system from the user logs that they've actually had a team working on... but I'm sure it isn't. For a start if an issue like that was being worked on surely they could contact you to let you know.

Re: It's been 191 days since Google Drive worked for me

#19

Post by jostmey »

toomuchtodo wrote: post #7

This is why Dropbox has value. It works, its reliable, and if you're a paying customer you can get support. Spend the $10/month. Don't go on for more than half a year with your storage being broken. Disclaimer: no affiliation except a satisfied pro account user EDIT: Edge cases notwithstanding.

Exactly how I feel

Re: It's been 191 days since Google Drive worked for me

#20

Post by [deleted] »

toomuchtodo wrote: post #7

This is why Dropbox has value. It works, its reliable, and if you're a paying customer you can get support. Spend the $10/month. Don't go on for more than half a year with your storage being broken. Disclaimer: no affiliation except a satisfied pro account user EDIT: Edge cases notwithstanding.

[deleted]
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