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Amazon enables free calls and messages on all Echo devices with Alexa Calling

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Re: Amazon enables free calls and messages on all Echo devices with Alexa Calling

#11

This is "free" as in Amazon is free to record your calls and messages and use them either as training data for AI or targeting data for advertising.

Huh? Skype is free. Google Hangouts is free. Google voice is free.

Do you have a facebook account? LinkedIn? Gmail? All of your points apply there as well.

How is this controversial?

Re: Amazon enables free calls and messages on all Echo devices with Alexa Calling

#12
post #10

This is "free" as in Amazon is free to record your calls and messages and use them either as training data for AI or targeting data for advertising.

Do you have a different level of expected privacy with Amazon's services than you do with Apple, Google, or Microsoft? Alexa Calling will compete with FaceTime, Google Duo, and Skype (amongst others). Do you feel the same way about those other services or is your concern specifically related to the Echo platform?

My gut feeling is that FaceTime is encrypted client-to-client (or at least primarily p2p direct connections) but I don't have time right now to look into this in detail.

Google / Skype are both assumed to be MitM'd; Microsoft in fact purposely re-did things to centralize Skype. If I recall correctly, Google Voice was pretty clearly used for training data.

Re: Amazon enables free calls and messages on all Echo devices with Alexa Calling

#15
post #3
post #2

> Meanwhile, users of that newest Echo, the Echo Show, which has the screen and video feature, will get added services, it seems. The one that has jumped out at me first is called “Drop In” — which lets you make a call to someone without them even answering the phone first. I wonder if this is opt-in or opt-out. Honestly if it's opt-out I think Amazon could have a huge backlash on its hands. Not from privacy-minded f…

The very next paragraph: Alas, this is not being positioned as something mildly intrusive, nor as a creepy big brother-style service (which is the worst case scenario and one that Amazon has been taking pains to avoid in all of its Echo and Alexa products). Rather, Amazon emphasizes that it is opt-in, and a way to communicate with only the very closest members of your family.

Until the first zero day is discovered.

Re: Amazon enables free calls and messages on all Echo devices with Alexa Calling

#16
Yet another missed opportunity for Google who purchased Grandcentral all those years ago. They already have call metrics for android devices. They could have had it for all the folks who would have dropped their PSTN lines for a Google Voice appliance as well as call history for anyone they called. Thought they wanted that kind of information but apparently not that much. Must be low value relative to web searches?

Would love to see a hack for Google home / Amazon echo that just turns them into dumb SIP devices. :-)

Re: Amazon enables free calls and messages on all Echo devices with Alexa Calling

#17

Yet another missed opportunity for Google who purchased Grandcentral all those years ago. They already have call metrics for android devices. They could have had it for all the folks who would have dropped their PSTN lines for a Google Voice appliance as well as call history for anyone they called. Thought they wanted that kind of information but apparently not that much. Must be low value relative to web searches? W…

Plenty of 3rd party devices support Google voice though.. I have been using a ooba (not sure about the name) for 4 years now as my home phone.

Re: Amazon enables free calls and messages on all Echo devices with Alexa Calling

#18
post #12
post #10

Earlier quoted context omitted.

Do you have a different level of expected privacy with Amazon's services than you do with Apple, Google, or Microsoft? Alexa Calling will compete with FaceTime, Google Duo, and Skype (amongst others). Do you feel the same way about those other services or is your concern specifically related to the Echo platform?

My gut feeling is that FaceTime is encrypted client-to-client (or at least primarily p2p direct connections) but I don't have time right now to look into this in detail. Google / Skype are both assumed to be MitM'd; Microsoft in fact purposely re-did things to centralize Skype. If I recall correctly, Google Voice was pretty clearly used for training data.

Then how come only Amazon gets shit on when they announce new products, while no one blinks an eye at new Google or Microsoft communication-related releases?

Re: Amazon enables free calls and messages on all Echo devices with Alexa Calling

#19
post #9

This is "free" as in Amazon is free to record your calls and messages and use them either as training data for AI or targeting data for advertising.

Where does it say this?

Section 1.3 of the Alexa Terms of Use: "...to provide and improve our services...".

1.3 Alexa Interactions. You control Alexa with your voice. Alexa streams audio to the cloud when you interact with Alexa. Alexa processes and retains your Alexa Interactions, such as your voice inputs, music playlists and your Alexa to-do and shopping lists, in the cloud to provide and improve our services. Learn more about these voice services including how to delete voice recordings associated with your account.

https://www.amazon.com/gp/help/customer/display.html?nodeId=...

I personally take "improve" in this context to mean: iteratively analyze and change our services to maximize profits

Re: Amazon enables free calls and messages on all Echo devices with Alexa Calling

#20
post #9

This is "free" as in Amazon is free to record your calls and messages and use them either as training data for AI or targeting data for advertising.

Where does it say this?

Dug into this a little. In the Alexa ToS[1]:

Alexa Calling and Messaging Schedule

... the ability to send and receive messages and calls with other users (collectively, "Alexa Calling and Messaging") ...

1.1 General. Your messages, communications requests (e.g., "Alexa, call Mom"), and related interactions are "Alexa Interactions," ... Amazon processes and retains your Alexa Interactions and related information in the cloud in order to ... improve our services.

[1] https://www.amazon.com/gp/help/customer/display.html?nodeId=...

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