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Apple AirPods satisfaction at a remarkable 98% for customers

experian.com

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Re: Apple AirPods satisfaction at a remarkable 98% for customers

#11

Post by kemayo »

dlevine wrote: post #2

I'm curious as to why Airpods have 98% satisfaction rate? I don't have a pair, but it seems like a lot of people I know who have them feel similarly. Is it because the battery life is good and they connect super easily and stay connected? Or is there some other feature that pushes people over the top?

Speaking just for myself, it's two things:

First, there's that Apple "it just works" whole-package experience. If you're bought into the Apple ecosystem, using macOS and iOS, it's really incredibly seamless and gets rid of all those bluetooth hassles. Plus, as you say, battery life is good enough that I've never personally run up against it.

Second, and the part which surprised me to discover after I got mine, it turns out that headphone wires had been subconsciously bothering me. Experiencing earbuds without them is genuinely better in feel, and I find I use earbuds so much more as a result.

Re: Apple AirPods satisfaction at a remarkable 98% for customers

#12

Post by pwthornton »

smnscu wrote: post #3

I don't doubt the ergonomics are amazing, but it's somewhat surprising to me that people are happy with such mediocre audio performance.

Audio quality on them is average, not bad, but their strengths balance out those weaknesses. In particular, I find myself using headphones more often now because I always keep these in my pocket. I listen to a lot of audiobooks and podcasts with them.

Apple AirPods are the real deal. Best new Apple product in years.

Re: Apple AirPods satisfaction at a remarkable 98% for customers

#14

Post by thoughtsimple »

smnscu wrote: post #3

I don't doubt the ergonomics are amazing, but it's somewhat surprising to me that people are happy with such mediocre audio performance.

100's of millions of people use Apple's wired earbuds. These sound somewhat better. Not surprising that for most uses of mobile audio, they are better than good enough.

Re: Apple AirPods satisfaction at a remarkable 98% for customers

#16

Post by ksubedi »

People are satisfied because they need to justify their purchase. If the airpods costed much less, im sure we would have people complaining about audio quality and other minor issues, but when you pay that much you overlook the little things to justify your purchase.

Re: Apple AirPods satisfaction at a remarkable 98% for customers

#17

Post by tedmiston »

> New Experian survey explores consumer satisfaction with AirPods and other voice-first hardware

> Conversational user interfaces are now mainstream.

I really like my AirPods, but... this is a strange comment to make about them. The Siri integration / audio controls is the most awkward part of using AirPods. Honestly really hoping they revisit in v2.

Re: Apple AirPods satisfaction at a remarkable 98% for customers

#18

Post by pklausler »

ksubedi wrote: post #16

People are satisfied because they need to justify their purchase. If the airpods costed much less, im sure we would have people complaining about audio quality and other minor issues, but when you pay that much you overlook the little things to justify your purchase.

Or, maybe they just really work well? I adore mine, and I have no idea what they cost when my wife ordered two sets.
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