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New APIs to power customer engagement in Direct Messages

blog.twitter.com

11–20 of 75 posts

Re: New APIs to power customer engagement in Direct Messages

#11
I'm sure this API will be great news to those people who are harassed with hate speech every time they use Twitter. Since Twitter has an economic incentive to ignore that problem (if they do fix it, then their "user engagement" takes a nosedive) I don't think their future is particularly rosy.

Re: New APIs to power customer engagement in Direct Messages

#13

They're aiming for the young or the forgetful developer, I assume? Twitter shutting down the APIs a few years ago wasn't generally considered the best way to get commitment from application developers.

Maybe I'm misremembering, but wasn't that while Dorsey was gone? Maybe this is a new management direction?

Twitter recently sold Fabric to Google. https://techcrunch.com/2017/01/18/google-twitter-fabric/

I never used Fabric even though it was extremely useful exactly because I knew Twitter will pull something like this.

It's really not any single person's fault. The problem goes really way back when they made the decision to become a media instead of platform. Back then it could have become anything but now it's already been decided what Twitter is, so it's near impossible to change the direction. That's why little things like this is just waste of time and money.

Re: New APIs to power customer engagement in Direct Messages

#16

As someone who uses Twitter's APIs heavily, this is both encouraging, and slightly terrifying. We draw down a lot of data from Twitter. Obviously, we always want more data, so we got in contact with GNIP to see what we could afford (which, in itself took a long time). As it turns out its incredibly expensive, and as a very early startup, we couldn't afford any of their plans. We had no option but to fall back to thei…

In the market for Twitter data that we were in at ScraperWiki, it wasn't the price per Tweet that was too much, but the minimum spend and the difficulty of getting access to the data at all.

https://scraperwiki.com/2014/08/the-story-of-getting-twitter...

That aside, our treatment as potential partners was really bad. There just wasn't a process for new ideas to be brought to Twitter management attention. I wouldn't risk using their API for a business again.

Re: New APIs to power customer engagement in Direct Messages

#19

Who really trusts Twitter at this point for anything developer related? Not just talking about their API. Twitter never knew what they were doing, and that used to be fine, but the difference now is people finally figured out that Twitter doesn't know what they're doing. They keep releasing all these new features that are all over the place (AND worse than before). They should really stop, step back, and think about…

Thanks for the feedback. Can you be specific about the API features that you're referring to that are "all over the place"?

I'm personally really excited about this, and this is probably the most cohesive a strategy I've seen for the API platform. We're very focused on fundamentals right now.

Re: New APIs to power customer engagement in Direct Messages

#20

They're aiming for the young or the forgetful developer, I assume? Twitter shutting down the APIs a few years ago wasn't generally considered the best way to get commitment from application developers.

"shutting down the APIs" - you mean, requiring authentication and adding rate-limiting? which meant that we could get on top of the fail whale and control platform stability?

The APIs have been open and usable all the time.

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