I spent my years struggling with Notes. See the second paragraph below, for what I'm told is some balance.
In good part, this consisted of problems and cruftiness with the UI, and Management's use of it for a blizzard of very verbose, fragmented, and therefore difficult and time-consuming to navigate documentation. E.g. what should have been one quarter or half page document -- at most -- ended up spread, sentence by sentence, checkbox by checkbox, around 30 - 50 Notes documents within an often overwhelming hierarchy of template documents only sparsely completed to alleviate the most annoying and insistent badgering of project managers and the like -- the only ones to really seem to have any oversight over the whole documentation package and to feel any ownership of same. (The rest of us? Hate, hate, hate... Not for the idea of documentation, but for the reality that could make it more difficult than the project itself.)
Eventually, I came across a description of Notes that commiserated with this state of things but also said, 'Hey, wait. You should understand that the technical design and underpinnings of Notes itself -- its data management -- was actually quite solid and innovative.
And... I guess I could see that, in terms of how it generally held up to the abuse of an entire, large corporation's daily use and abuse of it. And how it could work well, when somebody clue-full laid their hands on it.
I'm not in a position to speak to this, further. Except to say that there are a few documents out there -- that I skimmed, a long time ago -- that apparently paint a pretty good picture of this upside of Notes. Those in the know describe them as interesting and edifying.
P.S. If and as I recall, Kapor was also responsible for Lotus 1,2,3 , which was initially far ahead of Excel and had a perspective on data representation that took a long time to propagate to its competitors.