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iPhone update leaves users furious due to battery drain issue

news.com.au

11–20 of 66 posts

Re: iPhone update leaves users furious due to battery drain issue

#11
post #8

Looks like batteries are the most difficult to manage for phone manufacturers but I don't understand why. Mobile chipsets are thousand time more advanced technology but they work much more stable..

It's much harder for a processor to catch fire even in abject failure because processors don't contain fuel cells like batteries do. Battery tech is inherently more dangerous because of the larger electrical and chemical forces at play.

Re: iPhone update leaves users furious due to battery drain issue

#14
post #9

I had this exact issue on my iPhone 6s back in July/August, prior to the release of iOS 10. Upgrading to iOS 10 didn’t help. I took my phone into an Authorised Service Provider, who ran a diagnostic and said there was nothing wrong, but that the symptoms I described matched up with a software issue that had been acknowledged by Apple. Apple’s documentation on the issue, they said, indicates that resetting the phone t…

I suspect this is a hardware (firmware) issue, I've had it, along with numerous other people and a replacement followed by an iCloud backup has always fixed the problem. It's not normal battery drain, nothing could cause the battery to jump from 30% to 0% instantly. It wouldn't explain the percentage jumps when plugging back in, or how usage in the cold causes shutoff when under 50%. I fear Apple knows there is a def…

I have same problem with iPhone 7 and iOS 10.1.1

Just started yesterday. My phone gets hot (not Samsung fire hot, but pretty warm) when the battery level is plunging, which suggests that something is actually chewing up wattage. At least in my case.

Re: iPhone update leaves users furious due to battery drain issue

#15
post #5

I've experienced this too on my iPhone 6s Plus (sudden shutdown at ~20% battery, immediate recovery upon being plugged in), but now I'm confused; apparently there is a related hardware issue that Apple knows about and is offering replacements for: https://www.apple.com/support/iphone6s-unexpectedshutdown/

Took mine in yesterday and have scheduled a replacement part. My phone was in the batch mentioned in the article (bought release day). A friend of mine had the same issue and had his battery replaced by a third party but didn't solve the issue. He's just got his scheduled for a replacement too. He tried a factory restore but it didn't fix the issue (mentioned upthread).

Re: iPhone update leaves users furious due to battery drain issue

#17
This is real. A friend of mine has this issue after updating her 6s. It persists and Apple (Germany) support repeatedly claims there is no problem.

https://www.facebook.com/maria.stepanova.1986/posts/10209132...

P.S.: On that note: Apple support in Germany is severely lacking, compared to the US.

I had a display issue with my brand new (company support contract covered) MBP's screen in 2014. the left 25% of it went into becoming colorful pixel stripes.

I was on a business trip in CA when it happened. The Apple store in Carlsbad, CA, was happy to replace the screen for free. But it would take two weeks.

As I had to fly back to Berlin, Germany, a week later, I booked an appointment in the Apple flagship store on Ku'damm there instead (2 weeks waiting time!).

I was 5mins late (finding a place to park there is difficult). They told me my appointment had ceased and I needed to book another one. I complained but no avail. So I did book another.

Another two weeks later I finally could show them my screen. They told me I had caused this and I needed to buy a new screen.

Oh yeah, they were arrogant too.

If there's something we still haven't figured out in Europe (vs the US) it's great customer service.

Re: iPhone update leaves users furious due to battery drain issue

#18
I'm experiencing this. Since upgrading to 10, my iPhone 6 has gone from being needing to be charged every 1.5 days to at least 3 times a day minimum. It also runs extremely hot a lot of the time, regardless of how many or what apps are running in the background.

No difference if I completely power off and reboot the phone. Usually within a few minutes of restart, it starts running hot and the battery indicator will almost visibly run down without me doing anything on the phone itself (and with all background apps shut off).

The phone's "Battery Usage" list is useless, as it shows things like Mail being used for 3 minutes, and using 25% of the battery power since last charge. Varying apps are listed as huge battery sucks even when I don't think they are (Calculator anybody?!?) At this very moment, it is saying that Apple Remote took 26% of the battery charge, Messages took 11% and the Home & Lock Screen took 9% since last charge - about 30 minutes ago!

Things that I expect to suck up the battery, like the Moves app, says only 2%.

I've even plugged my phone into my PC and gone into XCode to check the logs to see if anything is standing out, but nothing in the logs point to a particular app or process chewing battery time.

Immensely frustrating. Another dev friend of mine has said that the iOS 10.2 beta has fixed most of his problems, so I may download that from our developer account and see if it works.

EDIT: Just thought I would point out that I have done a full factory reset on the phone and restored from iTunes backup twice now, with no improvement at all.

Re: iPhone update leaves users furious due to battery drain issue

#20
post #16

This bring backs memories from my Nexus days... Who knows, maybe Apple has decided to include Google Play Services in ios 10.1 ;)

Nah, that would provide too much freedom to ios users. :^)

And too much freedom to malware authors.
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