Live data from Hacker News

The Fatal Mistake That Doomed Samsung’s Galaxy Note

wsj.com

11–20 of 37 posts

Re: The Fatal Mistake That Doomed Samsung’s Galaxy Note

#11
post #9

what a click-bait title! tl;dr: Recalling early based on the assumption that the fault was with one of the batteries' suppliers. Nothing about the root cause issue in this article.

They don't know the root cause.

Which is what made me interested in reading the article--from the headline I thought it had finally been found.

Re: The Fatal Mistake That Doomed Samsung’s Galaxy Note

#12

I expected the article to say what made the phones catch fire.

Defective battery according to CNet: https://www.cnet.com/news/why-is-samsung-galaxy-note-7-explo... Even replacement phones caught fire, they blamed the batteries.

Even this article is inconclusive... There has been no definitive cause.

My initial presumption was shoddy batteries+ quick charge 3.0 extra fast charging + hot Qualcomm 820 just to add.

It was first Samsung phone to use quick charge 3.0. If there was a battery defect, rapid charging didn't help.

Re: The Fatal Mistake That Doomed Samsung’s Galaxy Note

#14

Earlier quoted context omitted.

This is why I check the comments first. Thank you.

Saved us all a click. In the end doesn't even matter because I can't read the article anyway. It's behind a sign-in wall.

Use the "web" link to avoid the WSJ paywall.

Re: The Fatal Mistake That Doomed Samsung’s Galaxy Note

#15
post #12

Earlier quoted context omitted.

Defective battery according to CNet: https://www.cnet.com/news/why-is-samsung-galaxy-note-7-explo... Even replacement phones caught fire, they blamed the batteries.

Even this article is inconclusive... There has been no definitive cause. My initial presumption was shoddy batteries+ quick charge 3.0 extra fast charging + hot Qualcomm 820 just to add. It was first Samsung phone to use quick charge 3.0. If there was a battery defect, rapid charging didn't help.

This is what I'm wondering. Did they fail to adequately test the quick charge feature or do they have a supply chain issue? The Nokia phone explosions were caused by Nokia accidentally buying counterfeit batteries because they sold more units that they had anticipated. A startup I worked for back then was created to solve that particular problem (Verical).

Re: The Fatal Mistake That Doomed Samsung’s Galaxy Note

#16

Earlier quoted context omitted.

Saved us all a click. In the end doesn't even matter because I can't read the article anyway. It's behind a sign-in wall.

Use the "web" link to avoid the WSJ paywall.

That's getting old. I don't use the web link anymore either.

Re: The Fatal Mistake That Doomed Samsung’s Galaxy Note

#17
post #4

As an avid iPhone user who does want to see Apple succeed. I genuinely feel horrible for Samsung. You can say whatever you want about corporate management at any company but at the bottom of the pole are hard working engineers who put so much time and effort into their work. The team that built the iris scanner must have worked incredibly hard with cutting edge technology to make that work in time. So the whole team…

> I really hope they don't discontinue the line

As in, stop making a 5.5"+ phone with stylus? They definitely won't. They'll just have to come up with a new name because the Note name is tarnished

Re: The Fatal Mistake That Doomed Samsung’s Galaxy Note

#18
There's no "right move" in this situation. If they delayed the recall and it was proved the battery was the culprit, then then there will be reports that the company knew it was the battery weeks earlier and didn't do anything about it. They had a tough choice to make, and they took the option that puts the consumers' well-being first, and that is the right choice in my opinion. It might be the right choice financially, but not everything is about money.

Re: The Fatal Mistake That Doomed Samsung’s Galaxy Note

#20

I imagine that if the managers had delayed the recall and the problem turned out to be as they originally suspected, that would have been their fatal mistake.

The article suggests that the other option wasn't "delay the recall" but "kill the phone". The fact that "kill the phone" came after "send supposedly safe replacements" is what was fatal, not the early recall.

i.e. they thought they had enough evidence to damn one battery manufacturer, but the truth was the problem was elsewhere, and they still don't know. Faced with continuing problems and no known cause, if they'd pre-emptively pulled the phone, the hope is that they'd be seen as looking out for their customers.

Post reply on HN