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Dear Dash Users – A message to all Dash users from the Kapeli Blog

blog.kapeli.com

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Re: Dear Dash Users – A message to all Dash users from the Kapeli Blog

#11

Post by funkydata »

Crosseye_Jack wrote: post #9
ubertaco wrote: post #2

I've only just run across this. It looks like the story here is: 1. Guy publishes paid app to iTunes 2. App is really good, gets a ton of good reviews 3. Apple decides those reviews must be fraudulent, and pulls his app from the store and tells the guy he has to publicly admit that he committed review fraud to get his app reinstated. 4. People who have bought the app can't download it, guy can't do anything to make h…

In addition to what joeberon said. After this happened Apple were prepared to welcome him back to the App Store after Apple had learnt of all the facts. Kapei had gone public about this account nuke (which at times is the only way to raise the issue, I remember the times I've had to deal with Googles Support for the play store shudder ) and while he didn't know all the details on why his account was nuked the issue h…

Have you listened to the phone call?

Re: Dear Dash Users – A message to all Dash users from the Kapeli Blog

#12

Post by choicewords »

I feel bad for this developer. He's clearly quite driven, and that might have inspired his family to reach for the same success. And wanting to help, he gave his card, and now his program has been terminated.

I'll keep using Dash, but I hope the dev will clear himself out from someone that is not helping.

Re: Dear Dash Users – A message to all Dash users from the Kapeli Blog

#13

Post by erikrothoff »

matt4077 wrote: post #4

This guy has shown quite a talent for self-sabotage. Apple was willing to reinstate him if he'd undo some of the PR damage he'd created by spelling out that he shared the credit card with someone, and that maybe that's not the best idea. Instead, he was enjoying the spotlight so much, he used the opportunity to escalate further, even publishing his phone call with Apple (illegal on one side of that conversation at le…

From my perspective, most of the PR damage is because a lot of other smaller developers have come out of the woodwork to voice their grievances with Apple. These kind of things happen all the time, and a lot of us feel stood on by the giant Apple. Even though this event sounds like a special case, it still highlights the draconian behavior we deal with. (That's what I would call Apple trying to get him to post a blog post with a "statement" about how wrong he was...) I have never felt so small as when dealing with Apple and the app store.

Re: Dear Dash Users – A message to all Dash users from the Kapeli Blog

#14

Post by [deleted] »

elpocko wrote: post #10
matt4077 wrote: post #4

This guy has shown quite a talent for self-sabotage. Apple was willing to reinstate him if he'd undo some of the PR damage he'd created by spelling out that he shared the credit card with someone, and that maybe that's not the best idea. Instead, he was enjoying the spotlight so much, he used the opportunity to escalate further, even publishing his phone call with Apple (illegal on one side of that conversation at le…

I don't know what the app is about, I have never even used an Apple product in all my live. But I admire this guy for not bowing to the demands of Apple. Sticking to your principles, even when that means you're losing money (or, as you put it, "self-sabotage") is not something you see very often nowadays.

[deleted]

Re: Dear Dash Users – A message to all Dash users from the Kapeli Blog

#15

Post by Crosseye_Jack »

funkydata wrote: post #11
Crosseye_Jack wrote: post #9

Earlier quoted context omitted.

In addition to what joeberon said. After this happened Apple were prepared to welcome him back to the App Store after Apple had learnt of all the facts. Kapei had gone public about this account nuke (which at times is the only way to raise the issue, I remember the times I've had to deal with Googles Support for the play store shudder ) and while he didn't know all the details on why his account was nuked the issue h…

Have you listened to the phone call?

Yes. Well the snippet of the call that was released on his blog anyway.

Re: Dear Dash Users – A message to all Dash users from the Kapeli Blog

#16

Post by joeberon »

funkydata wrote: post #8
joeberon wrote: post #3

Earlier quoted context omitted.

What actually happened: 1. Guy publishes good paid app and gets a tonne of good reviews 2. He helps out a relative by buying an apple developer account for them, giving them a machine to test with 3. Relative also uses same "com.kapeli.*" bundle ID 4. Relative decides to buy 1000 fraudulent reviews 5. Apple tells the relative to stop posting fraud reviews, who refuses 6. Apple terminates both developers accounts sinc…

The accounts were linked (same devices, same credit card number): https://london.kapeli.com/downloads/Apple_Call.m4a (edit: direct link to the phone call with the Apple representative) As much as they tend to piss me off for other things. I don't see any wrongdoing from them. It's like accusing them of cutting off the payments to a bakery that operates from the same bank account to that of a drug dealer. Also that ki…

Why is the developer being so dense? Just being difficult for no reason because he has a stick up his ass.

"You're sure you want that statement to become public" it literally makes no sense...

All he's done is posting that Apple call has burnt every bridge he had with them, and made Apple look great. Literally they sound very professional on that call and very willing to help him, and instead he is just being unnecessarily difficult.

Re: Dear Dash Users – A message to all Dash users from the Kapeli Blog

#17

Post by bnycum »

There feels like no right side in this story.

* Apple terminated both accounts because of fraudulent activity, but only one account was contacted to let them know of this activity.

* Kapeli shared financial information and test devices with this other account, whether it was a relative or not.

* Apple said "Hey, write a post telling the whole story and all will be cleared. Just don't say we were at fault."

* Kapeli agreed he would draft and send. Kapeli apparently did but never heard back.

* Apple had a spokesperson come out that painted a different a picture that basically seem to throw Kapeli under the bus.

Re: Dear Dash Users – A message to all Dash users from the Kapeli Blog

#18

Post by spacehunt »

joeberon wrote: post #16
funkydata wrote: post #8

Earlier quoted context omitted.

The accounts were linked (same devices, same credit card number): https://london.kapeli.com/downloads/Apple_Call.m4a (edit: direct link to the phone call with the Apple representative) As much as they tend to piss me off for other things. I don't see any wrongdoing from them. It's like accusing them of cutting off the payments to a bakery that operates from the same bank account to that of a drug dealer. Also that ki…

Why is the developer being so dense? Just being difficult for no reason because he has a stick up his ass. "You're sure you want that statement to become public" it literally makes no sense... All he's done is posting that Apple call has burnt every bridge he had with them, and made Apple look great. Literally they sound very professional on that call and very willing to help him, and instead he is just being unneces…

Actually I wouldn't be so sure as to who burnt the bridge first. He posted the recording after Apple went public with their side of the story.

What happened to the supposed blog post? Why did Apple go to the press without getting back to him on the draft?

Re: Dear Dash Users – A message to all Dash users from the Kapeli Blog

#19

Post by Hydraulix989 »

bnycum wrote: post #17

There feels like no right side in this story. * Apple terminated both accounts because of fraudulent activity, but only one account was contacted to let them know of this activity. * Kapeli shared financial information and test devices with this other account, whether it was a relative or not. * Apple said "Hey, write a post telling the whole story and all will be cleared. Just don't say we were at fault." * Kapeli a…

Well, Kapeli recorded and uploaded the phone call, shooting himself in the foot.

Re: Dear Dash Users – A message to all Dash users from the Kapeli Blog

#20

Post by funkydata »

Crosseye_Jack wrote: post #15
funkydata wrote: post #11

Earlier quoted context omitted.

Have you listened to the phone call?

Yes. Well the snippet of the call that was released on his blog anyway.

There is not blackmailing from Apple. They are offering him a chance to wipe his slate clean if he publicly (since he was the one to go public) acknowledges that what Apple did was justified (and it was).

He has to now decide what's more important: his pride or his revenue (https://web.archive.org/web/20150103225308/http://blog.kapel...), it's that simple.

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