Live data from Hacker News

The most important thing to understand about new products and startups

paulbuchheit.blogspot.com

11–20 of 27 posts

Re: The most important thing to understand about new products and startups

#11
post #9
post #6

"if people don't want it, then you will fail" Maybe the best advice you'll ever get here. So find a customer early. Very early.

My view is that startups aren't easy because there are no natural forces to guide you. Not customers, not markets, nothing. All can mislead. And I've become distrustful of one line advice.

I guess I'm a little bit different than many here.

I am TOTALLY guided by my customers. I wasn't always this way. I used to think that something would be so cool, so I would build it, and often, the project went nowhere. I was fortunate to have a co-founder at one time who insisted that we sell it first, then develop it. I never completely came around to his way of thinking, but now I understand where he was coming from.

My customers have never steered me wrong. They don't waste my time. They only spend energy describing things that they really need, and invariably, others need the same things.

The downside is that I never spend time working on my own pet projects. I KNOW I can build a better bridge game, fitness program, or home inventory program. I'd also love to blog. But all those things fall into the category of "No one else asked for it", so I simply don't spend time on them. Maybe some other time.

Re: The most important thing to understand about new products and startups

#12
Quote: "MySpace is a great example of this. I'm pretty sure that their custom profile page layouts were an accident. They didn't know enough to properly escape the text that people put on their profiles, and that allowed their users to start including arbitrary html and css in their pages."

Accidental is a good theory. It's always nice to poke fun at MySpace. http://www.zentu.net/open-space/myspace.png

I sometimes wonder how it's possible for something like this to happen on such a wide or popular scale -- does Microsoft seriously control or influence that much of the W3 standards for compliance?

(edit -- sorry. I've obviously been writing far too much HTML lately.)

Re: The most important thing to understand about new products and startups

#13
post #11
post #9

Earlier quoted context omitted.

My view is that startups aren't easy because there are no natural forces to guide you. Not customers, not markets, nothing. All can mislead. And I've become distrustful of one line advice.

I guess I'm a little bit different than many here. I am TOTALLY guided by my customers. I wasn't always this way. I used to think that something would be so cool, so I would build it, and often, the project went nowhere. I was fortunate to have a co-founder at one time who insisted that we sell it first, then develop it. I never completely came around to his way of thinking, but now I understand where he was coming f…

I'm not saying that you should ignore this data or not release early. I have though, have seen customers be very wrong. I'd say they tend to see only short term goals, not long term. At worst, your product will become a design by committee disaster.

Re: The most important thing to understand about new products and startups

#14
post #13
post #11

Earlier quoted context omitted.

I guess I'm a little bit different than many here. I am TOTALLY guided by my customers. I wasn't always this way. I used to think that something would be so cool, so I would build it, and often, the project went nowhere. I was fortunate to have a co-founder at one time who insisted that we sell it first, then develop it. I never completely came around to his way of thinking, but now I understand where he was coming f…

I'm not saying that you should ignore this data or not release early. I have though, have seen customers be very wrong. I'd say they tend to see only short term goals, not long term. At worst, your product will become a design by committee disaster.

Customers should be used to identify problems to solve. The solution should be yours -- they don't understand the right way to design.

Re: The most important thing to understand about new products and startups

#15
post #11
post #9

Earlier quoted context omitted.

My view is that startups aren't easy because there are no natural forces to guide you. Not customers, not markets, nothing. All can mislead. And I've become distrustful of one line advice.

I guess I'm a little bit different than many here. I am TOTALLY guided by my customers. I wasn't always this way. I used to think that something would be so cool, so I would build it, and often, the project went nowhere. I was fortunate to have a co-founder at one time who insisted that we sell it first, then develop it. I never completely came around to his way of thinking, but now I understand where he was coming f…

“If I had asked people what they wanted, they would have said faster horses.”

-- Henry Ford.

Re: The most important thing to understand about new products and startups

#16
post #14
post #13

Earlier quoted context omitted.

I'm not saying that you should ignore this data or not release early. I have though, have seen customers be very wrong. I'd say they tend to see only short term goals, not long term. At worst, your product will become a design by committee disaster.

Customers should be used to identify problems to solve. The solution should be yours -- they don't understand the right way to design.

Absolutely! Sorry if I inferred otherwise. The number one thing I've said to customers over the years, "Give me the WHAT; I'll figure out the HOW."

Re: The most important thing to understand about new products and startups

#17
post #11
post #9

Earlier quoted context omitted.

My view is that startups aren't easy because there are no natural forces to guide you. Not customers, not markets, nothing. All can mislead. And I've become distrustful of one line advice.

I guess I'm a little bit different than many here. I am TOTALLY guided by my customers. I wasn't always this way. I used to think that something would be so cool, so I would build it, and often, the project went nowhere. I was fortunate to have a co-founder at one time who insisted that we sell it first, then develop it. I never completely came around to his way of thinking, but now I understand where he was coming f…

Listening to your customers' needs is a great thing. But you should take this advice with a grain of salt in the early stages. If you only have a few customers and focus too much on building something they want, you risk becoming a consulting company instead of a product company. Get all the feedback you can, but use your judgment to decide whether to act on it.

Re: The most important thing to understand about new products and startups

#18
post #3

It's interesting to me that Paul lists humility as an (the?) important factor leading to successful product design. It seems like there would be a natural tension between the courage it takes to found a startup and the humility it takes to be successful. I also wonder if honesty might be another word for the skill in question - i.e., being honest with yourself about what works, what doesn't, and what's truly necessar…

Ultimately, the word is "virtue".

Re: The most important thing to understand about new products and startups

#20

Quote: "MySpace is a great example of this. I'm pretty sure that their custom profile page layouts were an accident. They didn't know enough to properly escape the text that people put on their profiles, and that allowed their users to start including arbitrary html and css in their pages." Accidental is a good theory. It's always nice to poke fun at MySpace. http://www.zentu.net/open-space/myspace.png I sometimes wo…

When you own the browser market, whatever you implement becomes the de facto standard.
Post reply on HN